shared services
RSS shared servicesSLA Management
White Paper The services, among others, include offsite application management (ASPs), offsite network management (MSPs), Web hosting services, dedicated leased lines, and shared packet-oriented services. Here the service provider may be an Internet service... [03 Jul 2008]
Managed IPSec-Based VPN Services
White Paper Because this protocol can be deployed across any IP network, IPSec is an attractive option to service providers for delivering VPN services. IPSec offers the security and encryption features necessary to protect enterprise data, IP voice, and video... [03 Jul 2008]
Oracle Technology & Business Objects Bring a Wealth of Customer Profiling Information to Blu, Italian Telecom Operator
White Paper Its main services concern GSM (voice and data) and GPRS (General Packet Radio Services). From the beginning, Blu wanted to benefit from having a Data Warehouse - to better understand customer behavior and therefore where to focus on services. [03 Jul 2008]
Virtual Office Services
White Paper Virtual Teams adds the ability to collaborate among multiple users with shared folders, Internet chat, a team calendar, team favorites and team discussions. This white paper describes the virtual office tools and technologies that are included with... [03 Jul 2008]
Convergence - Arrival of Future Shock: State of Telecommunications
White Paper The introduction of Convergent Technology will have an even greater global impact upon society, government, and business in the manner of how technology-based services are provided. Changes in government, economic theory, industry or technology... [03 Jul 2008]
Implementing Shared Services for BHP, Transitioned to Outsourcing
White Paper Capgemini also helped consolidate support staff into two global shared service centers, one located in Australia and one in North America. BHP was seeking ways to dramatically reduce back-office costs through consolidated accounting, supply... [03 Jul 2008]
Marriott Redefines the Shared Service Model
White Paper not if you’re one of the 180 full-service Marriott International properties in North America that rely on the hospitality giant’s new Shared Services Center. By repositioning the company’s support organization, shared services also primed Marriott... [03 Jul 2008]
Keeping The Client In The Driver’s Seat: Outsourcing Relationship Management (ORM)
White Paper IGATE Global Solution’s Q-Sight is a proprietary software platform that enables customers to get real time insight into the performance, quality, responsiveness, and compliance of services delivered by their BPO/BSP service providers and by their... [03 Jul 2008]
ValueWeb: IBM Infrastructure - Powering the Business and Attracting Customers
White Paper The company need to have an infrastructure in place that allows it to rapidly bring advanced services to market, the company’s ability to stay ahead of the curve with new services is critical to the growth of its customer base, as well as the... [03 Jul 2008]
Consolidate Business Operations through Shared Service Centers
White Paper A shared services strategy is as part of an overall e-business transformation is the best approach to master world class transaction efficiencies. Companies have been dedicated to adopting successful e-business strategies to seamlessly connect... [03 Jul 2008]
D.R. Horton, Inc.: Building an Infrastructure for Data Sharing and Workflow
White Paper Horton also provides mortgage and title insurance services in many of its markets. Horton aims to streamline its internal business processes, reduce the flow of paperwork, and ensure the timeliness and accuracy of data shared throughout the... [03 Jul 2008]
Wireless VoIP: The Next Step in the Communications Evolution
White Paper With delivery of Voice-over-IP (VoIP) services on portable computing devices, enterprise users can now take an important step in fulfilling the promise of converged data and voice services. This paper reviews one of the first PDAs to deliver VPN... [03 Jul 2008]
H&R Block Takes Advantage of Technology Investments with New Smart Client Application
White Paper H&R Block Financial Advisors (HRBFA), a division of H&R Block, needs to improve how it produces and distributes client form letters and is currently preparing to introduce a new smart client application-the new class of applications that take... [03 Jul 2008]
Activity-Based Cost Management - The Foundation for Shared Services
White Paper Shared services departments in organizations have traditionally been called -overhead functions. Today, shared services are being defined as the sharing and leveraging of resources, people and information to more effectively meet the business needs... [03 Jul 2008]
Creating a Customer-Centric Culture at Woodside
White Paper Woodside identified the creation of a cross-functional Shared Services center as a cost cutting solution. Accenture supported the design and development of a customer-focused culture for the Shared Services organization. [03 Jul 2008]
