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silicon.com > Management > CIO Insights
Quocirca's Straight Talking: IT too arrogant?
We must learn from past mistakes... Read more
Oct 15, 2004
silicon.com > White Papers > IT Management > User Satisfaction
Keeping Your Service Desk Staff
Endeavour to make the working life of Service Desk staff as interesting, stimulating and pleasant as possible. It is a u Read more
Nov 23, 2004
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Microsoft Operations Framework (MOF) Boosts Cox Communication Inc.'s Efficiency, Lowers TCO
Cox Communications is nation's fifth largest cable television company. The company had experienced tremendous growth. Th Read more
Nov 24, 2004
silicon.com > White Papers > IT Management > User Satisfaction
HP OpenView Chalks Up Success With University Helpdesk
The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementin Read more
Dec 21, 2004
silicon.com > White Papers > IT Management > User Satisfaction
HP and the IT Infrastructure Library (ITIL)
Today, many IT or service provider organizations face the challenge of shifting paradigms from infrastructure management Read more
Feb 24, 2005
silicon.com > White Papers > Networking and Communications > Network Management
eHealth for Voice - Managing for IP Telephony Quality and Performance
Companies today are striving to contain costs and improve productivity in all areas of the business. One opportunity to Read more
Jun 17, 2005
silicon.com > Management > CIO Insights
Quocirca's Straight Talking: Service management
Going back to basics with IT Read more
Oct 20, 2005
silicon.com > White Papers
Activate ITIL's Service Delivery
This webcast explains how BMC Software automates the ITIL Service Delivery elements and integrates into a common CMDB, f Read more
Nov 10, 2005
silicon.com > White Papers
BMC Remedy Knowledge Management: Integrating Knowledge Management and Service Management
Knowledge management enables managers to harvest knowledge seamlessly within the service management workflow and to be a Read more
Dec 6, 2005
silicon.com > White Papers
Improving Your IT Service Management: Using HP OpenView Software and the HP IT Service Management Reference Model to Design and Deliver Exceptional IT Services
Increasingly, IT organizations are finding that they must evolve into trusted service providers that can adapt on demand Read more
Mar 3, 2006
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