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call and centre Articles, Videos, Photos and Opinions
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silicon.com > Management > CIO Insights
5 years ago... Virgin Rail expands Scottish call centres
Model facilities? That's what we all want and deserve now Read more
Nov 6, 2003
silicon.com > Technology > Networks
Sort out your call centres ? and customers will pay you for it
Banks lead best of the worst in survey Read more
Jan 22, 2004
silicon.com > Technology > Software
Call centre waiting times: Blame the technology
Darn those fiddly desktops... Read more
Feb 9, 2004
silicon.com > White Papers > IT Management > Business Functions
The Process of Customer Satisfaction
The nature of the call centre business entails a fair degree of customer interaction, it is for this purpose that the pe Read more
Feb 25, 2004
silicon.com > Management > CIO Insights
Call centre outsourcer Garlands hiring for new headquarters
Facility to employ up to 250 people Read more
May 28, 2004
silicon.com > Management > CIO Insights
UK call centres not investing in training
And so customer service and churn rates suffer... Read more
Jun 25, 2004
silicon.com > Management > CIO Insights
Devil's Advocate: Can we trust banks?
Or any business that treats customers impersonally? Read more
Aug 3, 2004
silicon.com > Technology > Networks
Hate waiting for websites to load? You're not alone
UK customers growing more impatient... Read more
Aug 27, 2004
silicon.com > White Papers > Enterprise Applications > Customer Management
Nortel Networks Case Study: Call Centre Solutions
Call Centre Solutions Ltd. is a Call Centre Operator based in Dublin, Ireland. The challenge was to select an advanced, Read more
Oct 30, 2004
silicon.com > Technology > Networks
Nortel picks up $5m BT call centre contract
10,000 agents on IP Read more
Dec 3, 2004
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