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silicon.com > White Papers > Enterprise Applications > Customer Management
9 Tips on How to Help Your Reseller-Based Software Business Move
This whitepaper addresses some widespread issues and describes a few basic steps for the user to follow, which will lead Read more
May 14, 2009
silicon.com > White Papers > IT Management > IT Budgeting
CRM Success With Offshore Outsourcing
The IDC is not intended to be a long-term solution. There must be resources in place onsite to take over the development Read more
May 14, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Fractal Helps Leading Credit Card Issuer Increase Spend Per Customer Through Advanced Spend Analytics
Large Credit Card Issuer wanted to increase customer value by inducing higher spend on credit cards. Fractal deployed it Read more
May 16, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Fractal Builds the Analytical Function for a Large Korean Bank, Enabling It to Drive Acquisition, Retention & Value Management Programs
A leading Korean bank wanted to increase the profitability of credit card division by increasing acquisition rates, chec Read more
May 16, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Fractal Helps Leading Credit Card Issuer Reduce Attrition Through Predictive Attrition Modeling
The bank needed proactive retention programs, through which they could identify customers likely to cancel their cards a Read more
May 16, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Out-of-the-Box Integration
The purpose of this paper is to discuss how it is possible for Small and Medium-sized firms (SMB's) to achieve levels of Read more
May 16, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Halliwells IT Team Meets Customer SLA Targets With Hornbill~s Supportworks ITSM
Halliwells is the fastest growing commercial law firm in the UK, with offices in Manchester, Liverpool, London and Sheff Read more
May 16, 2009
silicon.com > White Papers > Enterprise Applications > Workflow Management
Software Integration
Most financial advisor offices run at least three separate industry specific software packages (CRM/Contact Management, Read more
May 16, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Testing Services for CRM Software Solutions Developer
The client is a worldwide leader in CRM, Customer Process and Customer Performance solutions for the enterprise, from me Read more
May 17, 2009
silicon.com > White Papers
Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management
Interactive Intelligence has pioneered multimedia interaction management solutions for enterprises, contact centers, and Read more
May 18, 2009
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