call centre
RSS call centreDatabase glitches leave C&WC customers stranded
News The new system will have all the customers' details on one central database, which can be accessed by the virtual call centre - also in the process of being formed. The company is now in the process of... [29 Jul 1998]
In brief: Mustang turns Outlook into call centre tool
News Mustang Software has created a plug-in for Microsoft Outlook that turns the messaging and collaboration client into a call centre and helpdesk tool. Called IMC Add-in for Outlook, the software integrates... [28 Jul 1998]
In brief: AT&T picks up $40m communications contract
News One area to be improved is Countrywide's call centre, which will automatically route callers from a freephone number to their local branch. In brief: AT&T picks up £40m communications contract... [17 Jul 1998]
In brief: Rockwell aims to Transcend small firms
News Rockwell Electronic Commerce has launched a call centre system for small and medium-size enterprises (SME). The system - known as Transcend - is a software-based automatic call... [15 Jul 1998]
IBM plans Scottish direct marketing centre
News IBM is to expand its call centre facilities in Greenock, Scotland, creating 500 jobs over the next 18 months. An IBM spokewoman said: "Our original call centre employs... [15 Jul 1998]
Health managers could waste telemedicine money
News The announcements - including the launch of a £14m nursing call centre - were made to mark the 50th anniversary of the NHS. The UK Prime Minster's recent pledge to fund IT innovation in the NHS has met... [15 Jul 1998]
In brief: Tax office gets high-volume call centre
News The Inland Revenue is to equip its Salford head office with a call centre that will handle large volumes of tax enquiries. Racal Telecom is to supply the managed voice service which automatically routes... [13 Jul 1998]
In brief: Telemedicine centre shows healthcare future
News The Telemedicine Demonstration Centre is among a number of NHS IT initiatives being launched in Cardiff this week, including Lifesign - Europe's first cardiology call centre. BT has... [08 Jul 1998]
London Electricity moves into telecoms
News Nigel Deighton, research director at Gartner Group, said: "London Electricity is an interesting case, because they've been offering call centre services for some time to third parties. London Electricity... [07 Jul 1998]
Europe's first cardiac call centre opens
News Around 1,600 GPs have signed up to Lifesign, Europe's first cardiac call centre, based in South Wales. Patients record their own heartbeat at home with rhythm units and then play the pulse over the... [03 Jul 1998]
Scalability gives Oracle the edge with Bupa
News Oracle will initially provide Bupa's customer call centre with Oracle7 databases on Unix and Windows NT platforms. Bupa has chosen Oracle to supply databases for its core business applications. Bupa's IS... [30 Jun 1998]
In brief: Asda targets home shoppers
News Run from a warehouse and call centre in South London, it will target 450,000 customers in a six-mile radius. Asda is to launch a dedicated home shopping service. The supermarket will also launch a Web... [29 Jun 1998]
IBM and Oracle open joint call centre
News IBM and Oracle have set up their first joint pre-sales centre. The Joint Solution Centre in Montpellier, France, will advise enterprise customers who want to run Oracle ERP software on IBM servers. Staff... [26 Jun 1998]
In brief: IBM uses Java to boost call centre products
News IBM has enhanced its call centre software using Java, to allow firms to offer consumers a choice of phone, Internet or email when accessing customer service. CallPath Web Connection, Direct Talk and MDp... [26 Jun 1998]
