A-Level
RSS A-LevelBest Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking... [09 Nov 2009]
'Incompetent': The verdict on gov't prisoner database
News Chair of the PAC, Edward Leigh, said of the programme that was designed to implement a single database between the Prison Service and the National Probation Service: "Even we were surprised by the extent of the failure... [03 Nov 2009]
Green IT: Thrifty CIOs should make it a priority
News At the datacentre level, the main thing that has happened over the last couple of years is that, whereas previously people didn't care too much about the efficiency of their datacentres, suddenly everybody cares," said... [29 Oct 2009]
The Weekly Round-Up: 23.10.09
Round-Up Or possibly the level of service we receive. We British love our broadband. We're compelled to hug it, to adore it, to nuzzle it lovingly. It is our North, our South, our East and West; our working week and our Sunday rest. [23 Oct 2009]
Will 'citizen developers' shake up IT development?
News However, complex distributed applications and low-level, fine-grained developer decisions will remain in the hands of IT, while line-of-business applications will likely fit between the two and need to be carefully managed. [23 Oct 2009]
Windows 7: Who's adopting it, when and why?
News There are organisations sitting on Windows XP who see that Microsoft removed its prime level support for the OS this year and that Windows 7 is quicker and offers a better security model. With software... [21 Oct 2009]
Going green: A guide for CIOs
Comment Most organisations report only high-level green metrics, such as overall or function-wide energy consumption. In good times and bad, green IT deserves a spot on the CIO agenda. Stuart Roberts explains... [21 Oct 2009]
Flexible Work: Rhetoric and Reality
White Paper And while the trend continues to grow, there's an intriguing level of organizational resistance to fully embracing the notion of flexible work. Experts have been predicting an explosion in the mobile workforce trend for... [20 Oct 2009]
Take a holistic approach to business-driven security.
White Paper Take a business-level view of security and risk management, so you can prioritize security activities and focus on those that make the most strategic sense. With this white paper, learn to direct... [20 Oct 2009]
Photos: What's new in AVG antivirus?
Photo From the scan window, users can use the slider in the bottom left corner to adjust the level of scan. Although the number of screens the user sees when installing AVG 9 has been cut in half, the installation process is... [19 Oct 2009]
Inside Outside: Making Enterprise Architecture work
White Paper This paper discusses how an enterprise can optimally tap the potential of EA and use dimensions of policies and principles, processes, measurement and tool enablement to ensure governance, while also taking the business to the next... [16 Oct 2009]
Web Servers: Applications and Vulnerabilities
White Paper In TechRepublic's Web Servers: Applications and Vulnerabilities, you'll find data provided by TechRepublic's members revealing how they deploy Web servers, scan for and respond to security threats, perform planning and testing to ensure... [16 Oct 2009]
NetBenefit: Hosting Provider Uses Virtualization to Expand Services and Reduce Costs
White Paper NetBenefit decided to implement the Windows Server® 2008 operating system featuring Hyper-V virtualization technology to give it the ability to create competitively priced entry-level virtual machines to complement its... [15 Oct 2009]
Wondering Why Strategy Is Not Producing Results?
White Paper And you can bet your business that our software can take your company's execution to the next level. Execution is the differenceÂ. It is the critical success factor. While every company has a strategy,... [15 Oct 2009]
Oracle Data Guard with Oracle Database 11g Release 2Â
White Paper Efficient business operations, high-quality customer service, conformity to government regulations, and safeguarding corporate information assets all require the highest possible level of data protection and data... [15 Oct 2009]
