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2-Layer BPM: Oracle's Unique Strategy Towards Exceptional Agility and Business Process Efficiencies
White Paper This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment. The more configurable... [15 Oct 2009]
Tuvox's Speech Application Paid for Itself in the First Month and Handles Greater Call Volumes
White Paper Like any major mortgage lending and servicing company, ABN AMRO Mortgage faces the challenges of sharp price competition along with highly volatile interest rates. With the average loan life now under... [24 Dec 2008]
Voice Self-Service Usage More Than Doubles Within First Month of Adding New Services
White Paper ABN AMRO Mortgage Group (now CitiMortgage) wanted to implement a system that would automatically remember call interaction details and could eliminate simple or redundant tasks, such as re-entering basic... [19 Dec 2008]
TIBCO Improves Client Satisfaction at ABN AMRO
White Paper Netherlands-based ABN AMRO is a leading global banking institution with total assets of ? Their aim was to enable ABN AMRO to compete more effectively against banks that... [08 Nov 2008]
Lloyds TSB hires RBS exec as new IT chief
News However, he's currently on secondment to ABN AMRO as chief exec responsible for integrating the Dutch bank after RBS acquired it late last year. Lloyds TSB has officially confirmed Mark Fisher as its new... [05 Nov 2008]
Photos: Second Life gets down to business
Photo Dutch bank ABN Amro opened the doors to its virtual island at the end of 2006 and is still developing its presence in Second Life. There are organisations from a huge range of sectors plying their trade... [31 Oct 2008]
Barclays Capital raises interest in online trading
News Other big names using the technology include ABN Amro, BNP Paribas, Citi and RBS. Barclays Capital, the investment banking division of Barclays Bank, has signed a deal to use a web-based trading... [20 Oct 2008]
Second Life sets techies on stability
News ABN Amro Second Life's developers are working on new ways at making the virtual world more stable. Linden Lab has revealed its tech group is tackling several areas that it hopes will make the Second Life... [15 Sep 2008]
Businesses ready for Facebook generation
News ABN Amro Second Life - the business evolution Click on the links below to see pictures of some of the many real-world businesses that have set up outposts in Second Life. Toyota Nissan Intel While most... [15 Sep 2008]
Experian launches biometric voice ID checks
News Colgan told silicon.com ABN Amro and Progressive Insurance are both customers of the technology, although the Experian service has yet to announce any customers. Experian has launched a voice biometric... [23 Jun 2008]
Ian Thompson
CIO Profile Although he has techie experience in BIS applied systems and project management at CSC, Ian Thompson's career has mainly stayed in the realms of investment banking, with stints at UBS Investment Banking, NatWest Markets and... [11 Jun 2008]
Photos: Ellen McArthur's new boat
Photo He also skippered ABN AMRO 2 in the 2005-6 Volvo Ocean Race and holds the 24-hour monohull record of a 562.96-mile run. The BT IMOCA 60 is the fruit of a title sponsorship deal between Team Ellen -... [02 May 2008]
Second Life tackles virtual nuisances
News ABN Amro Second Life creator Linden Lab admits it has been forced to increase security and change some of its policies to stamp out illegal and nuisance behaviour in the virtual world. Linden Lab's head... [12 Feb 2008]
On-demand software can help banks avoid fines
Comment For instance, global banking group ABN AMRO was fined more than $80m in December 2005 and has reportedly set aside a further $498m in anticipation of a second fine from US prosecutors. The crackdown on... [01 Nov 2007]
Offshoring - culture lessons are crucial
News Richard Herbert, CIO of global markets and European IT at ABN Amro, said the failure of outsourcing contracts should not be blamed on overseas service suppliers. It's essential for businesses to... [16 Oct 2007]
