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Digital Dilemmas: Should your business be on Twitter?
Comment Tis a thankless task to be forever fielding customer complaints, as Aviva's Twitter feed mistress Becca would surely tell you if she wasn't too busy expressing public empathy on behalf of her employer. [16 Nov 2009]
Virtualisation and cloud: The new weapons in the outsourcing arms race
News Recent megadeals have included BT's £500m contract with the NHS, IBM and CSC's £300m deals with the government's Identity and Passport Service, and a £685m deal for HP-EDS at insurance giant Aviva. As IT outsourcing... [14 Jul 2009]
Toby Redshaw
CIO Profile Since joining Aviva in January 2008 Toby Redshaw has helped drive forward cost savings within the IT team and spread web 2.0 technologies across the global financial services group. Before joining Aviva,... [03 Jun 2009]
Revealed: Secrets to outsourcing success
News Aviva Global Services (AGS), the business unit that provides back office and IT services to the financial services group Aviva, set up its first in-house, offshore operation, known as a captive, in 2003... [01 May 2009]
Recession bringing offshored work back to UK
News Aviva Global Services (AGS) has been offshoring the financial services company's operations since 2003 and its CEO Steve Turpie told the conference it has "a very wide range of services that we perform offshore",... [28 Apr 2009]
Aviva slashes 1,100 jobs
News Insurer Aviva is to cut IT jobs as it reduces its UK workforce by 1,100. Norwich Union Life, part of Aviva, today confirmed that the majority of the losses will be in the areas of IT and business... [03 Apr 2009]
Banks ditch offshorers for own techies abroad
News However, not all companies that have set up captives have chosen to retain them: both Aviva and Citigroup recently sold off their captives to outsourcers. Banks are turning away from outsourcing companies in favour of... [10 Mar 2009]
Aviva insures datacentre future with £700m deal
News Insurance giant Aviva has signed a £700m, 10-year deal with EDS to manage its datacentres in the UK. Aviva currently manages its datacentres in-house but the group's UK IT service director Malcolm... [03 Mar 2009]
Morrisons stocks up with voice and data network
News The deal is the latest in a string of managed voice and data contracts for C&W, including agreements with Aviva, Centrica, Thames Water and Tesco. Supermarket chain Morrisons has awarded a three-year contract to Cable &... [09 Dec 2008]
Norwich Union shifts critical data
News According to the Aviva subsidiary's operational technical authority Roly Goram, the move will involve a petabyte of data.silicon.com Financial Services Norwich Union has awarded a four-year contract to Hitachi Data... [04 Dec 2008]
Centrica signs up with C&W in £79m deal
News Earlier this year, C&W inked a five-year, £100m deal with Tesco and a six-year, £300m contract with Aviva. Energy giant Centrica has inked a five-year networking deal with Cable & Wireless. The £79m deal will see C&W... [02 Dec 2008]
Editor's Blog: Crisis of confidence for CIOs
Comment Just read these harsh words from one of the UK's leading IT chiefs, Toby Redshaw, the CIO of Aviva (and one of the silicon.com CIO50 this year): Bad news - the reputation of the CIO is in pretty poor shape. [02 Dec 2008]
Beleagured CIOs suffering mushroom treatment
News Toby Redshaw, CIO of financial services giant Aviva, told researchers CIOs had been transformed from an "aggressive, positive bunch" to being "extremely timid" due to a decade of failed IT initiatives. [01 Dec 2008]
How financial turmoil will shape outsourcing
Comment A sizeable number of major financial institutions are offshoring and outsourcing as a way to achieve radical cost reduction, with some major breakthrough deals recently announced such as the $1bn Aviva deal in July. [14 Oct 2008]
Aviva strikes $1bn BPO deal
News Insurance giant Aviva is to sell off its offshore operations and outsource $1bn worth of back-office work. Over the next three months about 6,000 staff will be transferred from offshore arm Aviva Global... [11 Jul 2008]
