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Revealed: Secrets to outsourcing success
News Aviva Global Services (AGS), the business unit that provides back office and IT services to the financial services group Aviva, set up its first in-house, offshore operation, known as a captive, in 2003... [01 May 2009]
Recession bringing offshored work back to UK
News Aviva Global Services (AGS) has been offshoring the financial services company's operations since 2003 and its CEO Steve Turpie told the conference it has "a very wide range of services that we perform offshore",... [28 Apr 2009]
Banks ditch offshorers for own techies abroad
News However, not all companies that have set up captives have chosen to retain them: both Aviva and Citigroup recently sold off their captives to outsourcers. Particularly from a regulatory and control perspective it offers... [10 Mar 2009]
Aviva strikes $1bn BPO deal
News WNS, a former offshore offshoot of British Airways, has provided BPO services to Aviva since 2004 and will provide BPO services to Aviva's UK and Canadian businesses... [11 Jul 2008]
BA's former Indian offshore unit floats on NYSE
News WNS has continued to boom through acquisitions and expansion out of the airline sector into insurance, finance and accounting, HR and research and analytics, now counting major global companies such as Aviva, Federal... [04 Aug 2006]
How Aviva bet big on India
Case Study But Sean Egan, Aviva CEO of Offshore Services, yesterday told a conference that when the company had hit a wall in being able to build a call centre and recruit the necessary staff, the die was cast and since that time... [18 Oct 2005]
Cheat Sheet: Offshoring
Cheat Sheet More recently many firms, especially in financial services, have announced plans to offshore various bits of their IT and call centre operations, including Aviva, Barclays, Lloyds TSB and Shell. But what's this... [11 May 2004]
