BPO gartner
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How to avoid getting burned when outsourcing
News Choosing the right BPO outsourcing partner is becoming increasingly important with analyst house Gartner predicting that one quarter of the biggest BPO providers will not exist in their... [30 Sep 2009]
Cheat Sheet: Outsourcing
Cheat Sheet India is the global hub for offshoring, with an IT and business services industry worth $58bn in 2008 and a 50 per cent share of the global offshore ITO and BPO market. Meanwhile, other companies are considering bringing... [11 Sep 2009]
Crunch bunch can't get enough of cheap BPO
News According to Gartner, Indian companies' share of the BPO market is set to double between 2008 and 2010. North America and the UK have shown the strongest growth for Indian BPO, according... [21 Apr 2009]
Outsourcing growth expected in 2008
News Analyst house Gartner forecasts healthy growth rates worldwide in the IT outsourcing (ITO) and business process outsourcing (BPO) markets. This shift away from large high-value deals is partly... [10 Jan 2008]
The Brampton Factor: Software costs under pressure
Comment Factors such as business process outsourcing (BPO), software as a service (SaaS), service-oriented architectures (SOA), along with the rise of the emerging economies, are cited. What of BPO? Well,... [22 Nov 2007]
Software licensing costs set to fall
News He said: "We would advise IT organisations to use BPO and open source alternatives to improve their negotiating power with software suppliers as well as employing the emergence of third-party vendors as a means to reduce... [16 Nov 2007]
IBM named IT services kingpin
News BPO services showed the strongest growth at 8.6 per cent, while Gartner described development and integration services as the "backbone" of the market, given they account for 30 per cent of total revenues. [17 May 2007]
After the tech boom - what's India's next big thing?
News Some industry watchers are confident that in India VCs will find plenty of interest, with Jayant Sinha, MD of Courage Capital Management, describing the Indian IT and BPO industry as a very mature and vibrant sector. [29 Mar 2007]
India diary, day 10: Lost in Pune
Comment In February silicon.com's Steve Ranger visited the Indian tech hotspots of Bangalore, Mumbai, Pune and Hyderabad to explore the exploding Indian offshore tech and BPO industry. I'm heading back into town - on the roads... [13 Mar 2007]
HR BPO market to reach $24.6bn
News The worldwide market for business process outsourcing (BPO) for human resources (HR) is expected to reach $24.6bn in 2006, an increase of 4.7 per cent from $23.5bn in 2005, according to Gartner. But... [01 Sep 2006]
Boardroom brief: Offshoring - how to get it right
Comment Frances Karamouzis, VP of research at Gartner, says BPO adoption is just taking hold but that the pace of growth is picking up all the time. According to Gartner's Karamouzis, while the... [29 Aug 2006]
BPO: There may be trouble ahead
News Half of business process outsourcing (BPO) deals over the next three years will run into trouble with cost overruns and unacceptable service, according to a report by analyst Gartner. Lisa Stone,... [23 Aug 2006]
BPO in China - beyond the cities you know
Comment Two thousand years later Xi'an businessmen are once again trying to open up trade links by attracting foreign companies to use their business process outsourcing (BPO) services. The Xi'an' Software Park, part of the... [30 Jun 2006]
India facing offshore call-centre skills crisis
News Large multinational companies are locating call centres and business process outsourcing (BPO) facilities in India under the false assumption that there is an unlimited supply of skilled labour there, according to the... [12 Sep 2005]
Call centre theft won't hurt Indian outsourcing
News But it said in a research note: "We do not believe that this highly publicised incident will seriously damage the Indian business process outsourcing (BPO) industry. But the analyst house said the "entire Indian offshore... [15 Apr 2005]
