BPO global services
Cheat Sheet: Outsourcing
Cheat Sheet India is the global hub for offshoring, with an IT and business services industry worth $58bn in 2008 and a 50 per cent share of the global offshore ITO and BPO market.... [11 Sep 2009]
Who will hold the offshoring crown in 2020?
News You will also find a few of the Indian top tier companies, in the BPO and on IT services space, among the world's top ten - if you project their growth rates out. To view the full article Strengthening... [14 Aug 2009]
Revealed: Secrets to outsourcing success
News Turpie said that the decision to step away had been the right one: "The maturity of the BPO business is very different today, as is the way that we do business with our customers. Aviva Global... [01 May 2009]
Recession bringing offshored work back to UK
News AGS is taking a fresh look at its offshoring arrangements - a strategy recommended by Lisa Coles, procurement director for IT services and BPO at BT. Aviva Global... [28 Apr 2009]
BPO Is an Effective Answer to the Financial Crisis
White Paper In addition, in what ways can a company use BPO services to consolidate its position in this crisis-affected market? This white paper provides with answers to these questions, together with some updates... [03 Apr 2009]
Assessing the Role of Captive Operations in Global Service Delivery Models
White Paper This paper presents the pros and cons of captives, a pulse-check on captive center performance, and strategies to generate maximum value from business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). [01 Apr 2009]
Banking IT budgets plunge by $40bn
News In the medium term, there will also be a pick-up in spend as banks adopt broader sourcing strategies, with IT outsourcing as part of business process outsourcing (BPO) deals likely to be a particular growth driver," it... [13 Mar 2009]
The Issue: How to Design and Deploy a Global Service Delivery Model
White Paper Just as BPO and ITO have become common and accepted tools that buyers should at least consider to enable process improvement and cost reductions, the global sourcing of BPO and ITO is... [28 Nov 2008]
Thanks for holding: Customer service gets automated
Comment If California-headquartered BPO firm 24/7 Customer has its way, then wasted, frustrating interactions between consumers and companies will soon be a thing of the past. With a bulk of its operations in Bangalore and... [27 Nov 2008]
$505m deal sees TCS swallow Citi's BPO
News Outsourcing giant TCS has snapped up Citi's BPO unit in a $505m deal. The acquisition will see TCS take over Citigroup Global Services Limited (CGSL), which will continue providing... [09 Oct 2008]
Leading an Indian giant through a downturn
Comment What comes through time and time again in speaking with the chairman of the IT and BPO specialist is his focus on the long term view and his concern with the welfare of the societies from which Wipro - a company worth... [17 Sep 2008]
Indian outsourcers haemorrhaging staff
News Attrition rates in the country's business process outsourcing (BPO) industry are about eight per cent higher than the national average, according to a report by global consulting firm the Hay Group.... [05 Sep 2008]
Aviva strikes $1bn BPO deal
News WNS, a former offshore offshoot of British Airways, has provided BPO services to Aviva since 2004 and will provide BPO services to Aviva's UK and Canadian businesses... [11 Jul 2008]
Global BPO market to hit $450bn by 2012
News NelsonHall outlines its predictions in the report Global BPO Market Forecast: 2008 - 2012. The business process outsourcing (BPO) market is forecast to hit $450bn by 2012.... [16 Jun 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked... [31 May 2008]
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