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Who will hold the offshoring crown in 2020?
News To view the full article Strengthening India's offshoring industry, just published on McKinsey Quarterly, click here.silicon.com: What will happen to India's share of global IT and BPO... [14 Aug 2009]
BPO - The India Advantage
White Paper Those were certainly small beginnings, but still their contribution to the growth of the BPO industry cannot be denied. It all started in the early 1990s, when business process outsourcing in India was... [14 Jul 2009]
Satyam BPO Goes Direct to the U.K. With Private IP
White Paper Powered by a combination of domain expertise, operational excellence, process skills and superior technology, Satyam BPO is one of India's leading integrated end-to-end outsourcing service providers,... [30 May 2009]
Revealed: Secrets to outsourcing success
News Turpie said that the decision to step away had been the right one: "The maturity of the BPO business is very different today, as is the way that we do business with our customers. By 2006, its offshore operations had... [01 May 2009]
Recession bringing offshored work back to UK
News AGS is taking a fresh look at its offshoring arrangements - a strategy recommended by Lisa Coles, procurement director for IT services and BPO at BT. Although the trend towards offshoring will continue when the... [28 Apr 2009]
Crunch bunch can't get enough of cheap BPO
News While everywhere from Egypt to Thailand is being cast as the next offshoring hotspot, India's slice of the business process outsourcing (BPO) pie is only going to get bigger. According to Gartner, the... [21 Apr 2009]
Outsourcing 2.0: What's the new India?
News The LSE's Beyond Bric report looked at 14 countries outside the traditional IT and BPO hubs of Brazil, Russia, India and China (Bric). Report co-author professor Leslie Willcocks said today the global... [31 Mar 2009]
AXA to cut up to 350 staff in £500m outsourcing deal
News A total of 350 staff at insurance giant AXA Sun Life could be made redundant as part of a proposed £500m BPO deal. As part of the deal, 1,300 AXA staff working in Basingstoke, Bristol, Coventry and 600 AXA staff working... [23 Jan 2009]
Thanks for holding: Customer service gets automated
Comment If California-headquartered BPO firm 24/7 Customer has its way, then wasted, frustrating interactions between consumers and companies will soon be a thing of the past. With a bulk of its operations in Bangalore and... [27 Nov 2008]
Leading an Indian giant through a downturn
Comment What comes through time and time again in speaking with the chairman of the IT and BPO specialist is his focus on the long term view and his concern with the welfare of the societies from which Wipro - a company worth... [17 Sep 2008]
Indian outsourcers haemorrhaging staff
News Oscar De Mello, head of Hay Group's reward information services in India, said in a statement: "The BPO industry hires a large number of graduates who are bright and ambitious. Attrition rates in the... [05 Sep 2008]
Does Obama want the US to be the new India?
Comment BPO requires outsourcing an entire business function, not just certain aspects. Good BPO candidates are key back-office processes such as items processing, call centres and even entire HR departments,... [02 Sep 2008]
India: Low-cost, high-tech hub
News Nasscom is India's trade body and chamber of commerce for the country's IT-BPO industry. India is fast emerging as a hub where domestic and multinational corporations are busy churning... [06 Aug 2008]
Aviva strikes $1bn BPO deal
News WNS, a former offshore offshoot of British Airways, has provided BPO services to Aviva since 2004 and will provide BPO services to Aviva's UK and Canadian businesses under the new deal. Tough bargaining... [11 Jul 2008]
Barclays banks on offshore
News Barclays is increasingly confident in its use of business process outsourcing (BPO) which it says has improved time to market and is now looking to increase the complexity of the services it offshores. [15 May 2008]
