BPO
RSS BPOBPO 2.0: The Road to Contact Center Innovation
White Paper The basic premise of Business Process Outsourcing (BPO) is that companies focus on their core competency and move their non-core business processes to outsource providers allowing for optimal use of a company's time and... [25 Jun 2009]
WNS - Holistic Enterprise Communications Infrastructure
White Paper WNS Global Services is a leading BPO company with global operations and proven expertise in delivering exceptional bottom-line impact to its clients. They wanted to implement a highly secure and available, feature-rich,... [25 Jun 2009]
SAP as an Enabler of BPO: Xansa's Own Case Study
White Paper The webinar explains SAP's assistance to Xansa in setting up a BPO. [25 Jun 2009]
Nirvana Business Solutions Take the IP Route
White Paper Nirvana Business Solutions (NBS), a Bangalore-based BPO provider, is one of the few BPO companies that has gone in for IP telephony deployment in a big way. It chose Network Solutions and Cisco Systems... [25 Jun 2009]
Aligning Organization & Project Goals: Hospitals and Health Systems
White Paper This paper describes that a BPO project maximizes the ability of business processes to take advantage of the capabilities of an ERP system. These are the key ingredients of BPO. Process changes are... [25 Jun 2009]
Starting Off on the Right Foot: The Importance of Condusting a Business Process Optimization
White Paper This paper explains why and how to perform Business Process Optimization (BPO). A BPO is a structured process that defines the current state of an organization’s business process and uses industry... [25 Jun 2009]
Language for Change: Principles and Terms of Business Process Optimization
White Paper This paper describes that many companies have invested heavily in new applications and technologies in search of Business Process Optimization (BPO) or Business Process Management (BPM). For a myriad of reasons, these... [25 Jun 2009]
From PEO to BPO
White Paper Somerford Corporation is a leading provider of assisted living and Alzheimer's care with 13 facilities located throughout California, Delaware, and Maryland. The company sets very high standards for resident care and has similarly high... [25 Jun 2009]
Transforming Routine Data Into Business Process Gold
White Paper PricewaterhouseCoopers Business Process Outsourcing (PwC BPO) group serves as the Global Back Office for multinational corporations and government organizations in North America, Europe, Latin America, and Asia Pacific. [25 Jun 2009]
Sun Selects Accenture to Deliver Global Learning Solutions
White Paper Accenture will deliver these services through Accenture Learning, its BPO business that provides outsourced learning solutions. Sun Microsystems, Inc.has selected Accenture to deliver instructor-led training on a... [25 Jun 2009]
HP Provides PeopleSupport with a Reliable and Scalable Siebel Environment to Support Business Changes
White Paper PeopleSupport is recognized as a global Business Process Outsourcing company, or BPO. A decision to take its primarily US-based business into new geographies, including Europe and Asia, caused PeopleSupport to... [25 Jun 2009]
Revealed: Secrets to outsourcing success
News Turpie said that the decision to step away had been the right one: "The maturity of the BPO business is very different today, as is the way that we do business with our customers. UK multinationals have this week laid... [01 May 2009]
Bad tech suppliers not getting hit where it hurts
News According to a report published today by the Public Accounts Committee (PAC), dealings between government and the vendors who provide the public sector's IT, facilities management and BPO services are far too comfortable. [28 Apr 2009]
Recession bringing offshored work back to UK
News AGS is taking a fresh look at its offshoring arrangements - a strategy recommended by Lisa Coles, procurement director for IT services and BPO at BT. As the recession forces companies to become leaner and the comparative... [28 Apr 2009]
Crunch bunch can't get enough of cheap BPO
News While everywhere from Egypt to Thailand is being cast as the next offshoring hotspot, India's slice of the business process outsourcing (BPO) pie is only going to get bigger. According to Gartner, Indian companies' share... [21 Apr 2009]
