CRM applications
RSS CRM applicationsApplication Upgrades and Service Oriented Architecture
White Paper Maintenance costs, for major point releases as well as more frequent patches, is a topic that catches the attention of most ERP and CRM customers. This is not surprising, given that Applications upgrades... [15 Oct 2009]
Developing ISV Applications Using Microsoft Dynamics CRM
White Paper Clearly applicable in CRM-type scenarios, Microsoft Dynamics CRM also supports a wide range of business applications with the essentials required for building, delivering and maintaining... [02 Oct 2009]
NEC Unified Solutions, Inc. Standardizes Data Across Multiple Sales Channels With Hosted Solution
White Paper NEC Unified Solutions wanted to unify sales, forecast, and pipeline data to gain a single view across various sales channels, including direct sales and resellers across North America and standardize sales processes and consolidate... [02 Oct 2009]
Forklift Manufacturer Improves Business Processes, Reduces Costs With xRM
White Paper Because of the flexible xRM development platform that underpins Microsoft Dynamics CRM, MCFE created several customized applications. To improve the forklift configuration and ordering process, the... [02 Oct 2009]
Siemens Building Technologies Enhances Sales Processes and Accelerates Approval Cycles
White Paper The challenge was to integrate CRM tool with other critical applications to improve data accuracy and meet governance standards. Siemens Building Technologies implemented Oracle CRM On... [02 Oct 2009]
Identikey Server 3.1: Strong Authentication Solution for On-Demand Applications and SaaS
White Paper Market reports indicate the highest "On-Demand" model adoption rates for CRM, HR, and Collaboration applications. With the increased performance, availability, and stability of the current Internet... [02 Oct 2009]
Large Nonprofit Cuts Development Time by 300 Percent Using xRM
White Paper The Arbor Day Foundation opted to take advantage of the xRM application platform layer that underpins Microsoft Dynamics CRM to rapidly develop and deploy customized relational applications for its many... [02 Oct 2009]
Nonprofit Agency Implements Case Management Solution to Better Protect Children
White Paper Managers implemented Microsoft Dynamics CRM 4.0 to provide an efficient, single-solution platform to run Child Focus's case management system. To manage the resulting information, reports, child cases, and partner... [02 Oct 2009]
World's Biggest Auto Auction Links Customer Information to Grow Online Business
White Paper With help from Microsoft Services consultants, the Manheim team took advantage of the Microsoft Services Implementation for Microsoft Dynamics CRM offering to plan, design, and deploy Microsoft Dynamics... [02 Oct 2009]
Snowmobile Manufacturer Supercharges Dealer Management With the xRM Platform
White Paper Polaris evaluated several solutions and chose Microsoft Dynamics CRM, which is built on the xRM application platform layer, because of its superior technical flexibility and cost effectiveness. To provide support to... [02 Oct 2009]
Accelerating Information System Interoperability for Secured Business Processes Automation
White Paper They are challenged to achieve these goals because their information systems, such as HR, ERP, CRM, finance, and sales were not designed to provide the secure interoperability required for automating business processes. [02 Oct 2009]
SimplexGrinnell Extends Field Service Capabilities by Upgrading to Oracle E-Business Suite Release 12
White Paper SimplexGrinnell wanted to maintain support for the company's Customer Relationship Management (CRM) applications to facilitate field service support to customers and optimize field service technician... [01 Oct 2009]
The IGEPA Group Improves Quality of Service With Access to Accurate, Up-to-Date Customer Information
White Paper The IGEPA Group integrated Oracle's Siebel CRM 8.0 and Oracle's JD Edwards EnterpriseOne ERP applications via a middleware product to provide standardized process development. The IGEPA Group wanted to... [01 Oct 2009]
It's All About the Salesperson: Taking Advantage of Web 2.0
White Paper This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help... [28 Sep 2009]
Developing ISV Applications using Microsoft Dynamics CRM 4.0
White Paper Microsoft Dynamics CRM supports a wide range of business applications with the essentials required for building, delivering, and maintaining these applications in a multi-tenant SaaS... [22 Sep 2009]
