CRM system
RSS CRM systemTelegraph CIO on the rocky road to going Google
News The business also uses hosted CRM from Salesforce.com to manage its subscription service and advertising sales, as well as its expanding ecommerce business. But there are significant rewards for CIOs willing to tough it... [04 Nov 2009]
Photos: Salesforce.com rides the Google wave with CRM app
Photo The Wave app is connected to Booyah's CRM system so it recognises who the customer is and opens a new window that asks them what their query is. The Salesforce-designed app integrates the company's... [30 Oct 2009]
Hyro Asia Improves Its Profile, Gets Closer to Top Accounts With Integrated CRM System
White Paper Hyro Asia moved away from the platform and persevered with its own in-house-developed CRM system before deploying Oracle CRM On Demand over a period of two weeks in midyear 2009. Hyro... [02 Oct 2009]
Financial Services Firm Boosts Productivity and Customer Satisfaction With New System
White Paper Managers used the Microsoft Dynamics CRM platform to develop their own AMS operational business system to run their insurance business. As a result, they quickly and economically fielded an application... [02 Oct 2009]
Compass Group Streamlines Sales, Operations, and Reporting in 17 European and APAC Countries
White Paper Compass Group PLC wanted to replace numerous in-house Customer Relationship Management (CRM) systems and locally managed customer and project information with a centralized CRM system... [02 Oct 2009]
Microsoft Dynamics CRM 3.0: Optimizing Performance
White Paper This white paper discusses some of the ways that one can optimize the performance of the Microsoft Dynamics CRM 3.0 system. This paper also provides links to Microsoft Knowledge Base articles and related... [02 Oct 2009]
Property Services Firm Implements CRM Tool, Generates Return on Investment in Less Than Three Months
White Paper Low usability of the firm's existing SAP Customer Relationship Management (CRM) application undermined user adoption. Managers implemented Microsoft Dynamics CRM business software as the firm's sales... [02 Oct 2009]
Nonprofit Agency Implements Case Management Solution to Better Protect Children
White Paper Managers implemented Microsoft Dynamics CRM 4.0 to provide an efficient, single-solution platform to run Child Focus's case management system. In 2008, the nonprofit group Child Focus processed 109,971... [02 Oct 2009]
Personalised Banking Services With Microsoft Dynamics CRM
White Paper The Microsoft Dynamics CRM 4.0 powered operational CRM and front-end solution provides a single view of the customer and an integrated approach in the management of the preferred channel of the sales... [02 Oct 2009]
Large Nonprofit Cuts Development Time by 300 Percent Using xRM
White Paper The Arbor Day Foundation opted to take advantage of the xRM application platform layer that underpins Microsoft Dynamics CRM to rapidly develop and deploy customized relational applications for its many conservation... [02 Oct 2009]
Accelerating Information System Interoperability for Secured Business Processes Automation
White Paper They are challenged to achieve these goals because their information systems, such as HR, ERP, CRM, finance, and sales were not designed to provide the secure interoperability required for automating business processes. [02 Oct 2009]
SimplexGrinnell Extends Field Service Capabilities by Upgrading to Oracle E-Business Suite Release 12
White Paper The challenge was to accelerate data access and entry by improving the user-friendliness of the company's CRM applications and ensure consistent system performance and expand functionality to meet the... [01 Oct 2009]
Steelcase Werndl AG Raises Efficiency and Profitability at With Customer Relationship Management Solution
White Paper Steelcase Werndl AG implemented Oracle CRM On Demand to introduce a uniform system that works with various sources of data in real time and connects various divisions, thereby optimizing productivity and... [01 Oct 2009]
Sabre Holdings Increases Customer Insight and Service Efficiency in Its Sabre Travel Network Business Unit
White Paper The challenge was to support corporate-level IT efforts to improve data consistency across all business units by streamlining IT systems and enable two-way integration of the CRM solution with the company's... [01 Oct 2009]
Verigy Ltd. Accelerates Sales Forecasting and Streamlines the Supply Chain
White Paper It needed to implement an easy to use Customer Relationship Management (CRM) system that would help improve sales forecasting capability. Verigy improved sales forecasting accuracy by an estimated 25%... [01 Oct 2009]
