CRM
RSS CRMAnatomy of a Siebel CRM Archiving Project
White Paper Business-critical CRM applications, such as Siebel CRM, represent an ongoing corporate investment, empowering new business initiatives, supporting daily operations and driving revenue generation. They... [01 Jul 2009]
Reiff Gruppe Steers a New Course to Customer Service With SAP and IBM
White Paper Reiff elected to implement SAP software including mySAP Customer Relationship Management (mySAP CRM) and mySAP Supply Chain Management (mySAP SCM). Reiff Gruppe, an automotive components manufacturer based in Germany,... [25 Jun 2009]
Storage Management for SAP and Oracle8i on SUN SOLARIS: Split Mirror Backup / Recovery With IBM's Enterprise Storage Server (ESS)
White Paper Off late products such as SAP's B2B Procurement, CRM and mySAP.com Portals and Trading Exchange markets require an ever-increasing need for continuous system availability underscoring the stringent requirements of most... [25 Jun 2009]
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
White Paper Microsoft Dynamics CRM offers innovative ways to access this powerful relationship management solution and empower the employees to respond quickly to customer demands and increase customer satisfaction. [25 Jun 2009]
Microsoft Dynamics Webcast: Professional Basketball Team Expands Customer Base With Microsoft Dynamics CRM
White Paper The attendee of this webcast will learn how to create customer relations by using Microsoft Dynamics CRM 4.0. The webcast shows how the Portland Trailblazers have taken advantage of Microsoft Dynamics... [25 Jun 2009]
Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 2 of 2) (Level 100)
White Paper This webcast features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers to innovative ways to access this powerful relationship management solution to empower... [25 Jun 2009]
GFI Software Case Study: Bordeaux Tradition
White Paper Their company uses a Microsoft Exchange Server which allows them to store everything on the network and to have a single CRM system. Since Bordeaux Tradition only have one fax machine in the company, they needed a... [25 Jun 2009]
Changing Channels: Hosted CRM - Prepare Your Boat to Be Floated
White Paper The noise created by salesforce.com and others over the last few years has created a momentum for hosted offerings in the CRM market as a whole. Off late, Sage, one of the largest suppliers of business applications to... [25 Jun 2009]
Straight Talking - Is CRM Still Dead?
White Paper With Siebel finally biting the dust last week, and the rest having done so over the last few years, it does look like CRM has failed to live up to the hype generated by the vendor community. Vantive) have moved from... [25 Jun 2009]
Straight Talking - Tune in to the Customer
White Paper Over the past 10 years, ERP and CRM customers have learnt pretty much every vendor trick in the book and have a solid understanding of what they want and why. Punter market awareness, coupled with the general slowdown of... [25 Jun 2009]
Why Customer Experience Management is Important in Today's Market
White Paper Learn how to be successful with customer experience management, a superset of CRM. Many organizations have implemented customer experience management strategies. Discover how to exceed the expectations of your customer... [25 Jun 2009]
A QoS Management Framework Based on COP Oriented Communication Resource Coordination
White Paper The paper designed CSC as a combination of two frameworks; Communication Resource Management (CRM) and Communication Logic Management (CLM). Due to the diversity of network technologies, network application programs, and... [25 Jun 2009]
Sun Microsystems of Canada and Exchange Solutions Create Customer Value for Fortune 500's
White Paper ESI), launched in 1996, it turned to Sun Microsystems of Canada Inc.to build an environment to take its solution above and beyond conventional CRM solutions. Exchange Solutions has taken traditional CRM... [25 Jun 2009]
Architecting on Demand Solutions, Part 2: Use the Enterprise Service Bus to Connect Disparate Applications
White Paper Using a business scenario, it illustrates how to integrate a portal application, a CRM application, and a legacy application through a message-driven architecture. This paper examines a number of Enterprise Service Bus... [25 Jun 2009]
Symbol's MC50 Brings Mobile Vitality to Sales Force Automation Applications for Pharmaceutical Companies
White Paper Adding the strength of the MC50 enables drug companies to get the full TCO from CRM or SFA applications. Pharmaceutical sales teams need the ability to capture, move and manage customer information to and from the point... [25 Jun 2009]
