CRM
RSS CRMTelegraph CIO on the rocky road to going Google
News The business also uses hosted CRM from Salesforce.com to manage its subscription service and advertising sales, as well as its expanding ecommerce business. Businesses thinking of switching to cloud computing should... [04 Nov 2009]
Photos: Salesforce.com rides the Google wave with CRM app
Photo The Salesforce-designed app integrates the company's CRM tech with the Wave platform, allowing companies to communicate with their customers using Wave while drawing on information held in Salesforce CRM... [30 Oct 2009]
Application Upgrades and Service Oriented Architecture
White Paper Maintenance costs, for major point releases as well as more frequent patches, is a topic that catches the attention of most ERP and CRM customers. In a recent Forrester study, upgrades made the top concerns list of ERP... [15 Oct 2009]
The Top 10 Secrets to Using Data Mining to Succeed at CRM
White Paper Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips that your organization can benefit from if you're looking for ways to... [07 Oct 2009]
Personalised Banking Services With Microsoft Dynamics CRM
White Paper The Microsoft Dynamics CRM 4.0 powered operational CRM and front-end solution provides a single view of the customer and an integrated approach in the management of the preferred channel of the sales... [02 Oct 2009]
Hyro Asia Improves Its Profile, Gets Closer to Top Accounts With Integrated CRM System
White Paper Hyro Asia deployed a packaged CRM solution to better dissect its revenue stream and identify customers that were unprofitable. Hyro Asia moved away from the platform and persevered with its own in-house-developed... [02 Oct 2009]
Microsoft Dynamics CRM 3.0: Optimizing Performance
White Paper This white paper discusses some of the ways that one can optimize the performance of the Microsoft Dynamics CRM 3.0 system. This paper also provides links to Microsoft Knowledge Base articles and related Microsoft... [02 Oct 2009]
Additional Setup Tasks When Microsoft SQL Server Reporting Services Is Installed on a Separate Server From Microsoft Dynamics CRM 3.0 or Microsoft SQL Server
White Paper Users using the Microsoft Dynamics CRM Web application enter their credentials in Microsoft Internet Explorer. These credentials must be authenticated by the Microsoft Dynamics CRM Web application using... [02 Oct 2009]
Developing ISV Applications Using Microsoft Dynamics CRM
White Paper Microsoft Dynamics CRM 4.0 is built on a sophisticated line-of-business application platform that provides the basic services required by ISVs and developers to build upon. Clearly applicable in CRM-type... [02 Oct 2009]
Microsoft Dynamics CRM 4.0: Optimizing and Maintaining Performance - Version 2.0
White Paper This white paper is intended to complement, rather than replace, existing resources that are specific to optimizing and maintaining the components that make up a MS Dynamics CRM implementation. To that end, this paper... [02 Oct 2009]
Property Services Firm Implements CRM Tool, Generates Return on Investment in Less Than Three Months
White Paper Low usability of the firm's existing SAP Customer Relationship Management (CRM) application undermined user adoption. Managers implemented Microsoft Dynamics CRM business software as the firm's sales... [02 Oct 2009]
On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line
White Paper Project Hosts discovered that there was demand for a better Customer Relationship Management (CRM) solution than was available from its competitors, such as Salesforce.com. Ascentium, a Microsoft Gold Certified Partner... [02 Oct 2009]
An Affordable, Highly Customizable CRM Solution for Windows-Based Servers
White Paper Customer Relationship Management (CRM) software has evolved. The CRM is becoming the unified application that tracks all interactions, both for current and future customers. CRMs have always been... [02 Oct 2009]
Travel Company Sails on Business Intelligence to Increase Revenues in Weak Economy
White Paper Sportsnet Holidays needed a Customer Relationship Management (CRM) solution to handle data that was spread among 220 separate databases. Sportsnet implemented Microsoft Dynamics CRM, which dramatically... [02 Oct 2009]
U.K. Application Service Provider Boosts Revenues 30 Percent, Customer Base 50 Percent
White Paper Executives at The CRM Business saw real revenue opportunities in integrating traditional Customer Relationship Management (CRM) solutions with enterprise-class messaging and collaboration services.... [02 Oct 2009]
