Citrix
RSS CitrixSupport Strategies: Customer Experience Management
White Paper Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. [09 Nov 2009]
Best Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. [09 Nov 2009]
3 Strategies for Reducing IT Support Costs
White Paper As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. [02 Nov 2009]
Forrester Strategies for Assessing IT Business Satisfaction
White Paper If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the... [02 Nov 2009]
SSPA's Six Top Support Issues that Keep Execs Awake at Night
White Paper Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more [22 Oct 2009]
Streamline Your Business with Innovative Tools
White Paper Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10... [22 Oct 2009]
Balancing Customer Intimacy with Self-Sufficiency
White Paper Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores self-service's impact on the rest of the... [22 Oct 2009]
Defining the Great Customer Experience
White Paper Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for strengthening your relationships by delivering value. [22 Oct 2009]
Measuring the Business Impact of Support
White Paper Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity. [22 Oct 2009]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues, IT help desks also battle call length, employee dissatisfaction and low morale. [22 Oct 2009]
The Changing Face of Commuting
White Paper Citrix Online and the polling company recently joined forces to conduct a survey on the subject of Web commuting. [20 Oct 2009]
IT's Critical Role in Enabling Mobile Work
White Paper Citrix Online teamed up with Work Design Collaborative to explore how businesses are responding to the growing demand for mobility. And the results may surprise you. [20 Oct 2009]
Enabling Mobile Work While Ensuring Network Security
White Paper This paper explores how Citrix® GoToMyPC® Corporate protects the integrity of the corporate network and the privacy of sensitive data by providing full spectrum security. As secure as online banking, GoToMyPC Corporate was created with... [20 Oct 2009]
Smart Security Choices for Mobile Workers
White Paper Citrix Online recently conducted a comprehensive survey on the subject of remote access and security to find out how organizations are (or aren't) safeguarding critical information and systems when mobile workers head... [20 Oct 2009]
Flexible Work: Rhetoric and Reality
White Paper Citrix Online and the Work Design Collaborative (organizers of the Future of Work program) recently joined forces to conduct a survey about trends in flexible-work policies and technology. Experts have been predicting an... [20 Oct 2009]
