Citrix
RSS CitrixIncreasing Security and Productivity in Server-Based Computing With Desktop Authority
White Paper Many IT organizations choose to utilize either Microsoft Terminal Services or Citrix Presentation Server to increase the availability of applications throughout an enterprise. Deploying applications through Microsoft... [13 Nov 2009]
Achieving the Lowest Server Virtualization TCO
White Paper It is no surprise that server virtualization lies at the heart of most cost-cutting initiatives in today's datacenters. With server consolidation ratios commonly in double digits, organizations are able to reduce their existing server... [12 Nov 2009]
Support Strategies: Customer Experience Management
White Paper Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. [06 Nov 2009]
Best Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. [06 Nov 2009]
Forrester Strategies for Assessing IT Business Satisfaction
White Paper If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the... [29 Oct 2009]
3 Strategies for Reducing IT Support Costs
White Paper As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. [29 Oct 2009]
Supporting Employees Anytime, Anywhere
White Paper New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology [23 Oct 2009]
People + Processes + Technology: Creating a Winning Formula for Customer Support
White Paper You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. [23 Oct 2009]
Applying Remote Support Technology for Maximum Impact
White Paper Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support... [23 Oct 2009]
SSPA's Six Top Support Issues that Keep Execs Awake at Night
White Paper Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more [22 Oct 2009]
Streamline Your Business with Innovative Tools
White Paper Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10... [22 Oct 2009]
Defining the Great Customer Experience
White Paper Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for strengthening your relationships by delivering value. [22 Oct 2009]
Balancing Customer Intimacy with Self-Sufficiency
White Paper Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores self-service's impact on the rest of the... [22 Oct 2009]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues, IT help desks also battle call length, employee dissatisfaction and low morale. [22 Oct 2009]
Measuring the Business Impact of Support
White Paper Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity. [22 Oct 2009]
