IT support
RSS IT supportBest Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association... [09 Nov 2009]
The Weekly Round-Up: 06.11.09
Round-Up Furthermore, better tax incentives for investment, corporate venturing, R&D support and so on could all help young software companies flourish in the UK. Our education is poor, as is our management culture, our marketing... [06 Nov 2009]
Telegraph CIO on the rocky road to going Google
News We put all our effort into turning that curve around with workshops and personal support," he said. In addition, TMG has been using Amazon's EC2 cloud computing infrastructure to support business... [04 Nov 2009]
Why the UK will never create a Google, Microsoft or Oracle
News Small niche producers of world-beating software is what the UK needs, along with genuine support to export that software to the rest of the world, he added. The analysts said improvements to the teaching of science,... [03 Nov 2009]
£39m boost for London Olympics' emergency comms
News The contract will also help support public order policing activities involving several thousand officers within confined locations, and ensure Airwave can scale to cope with the risk of "a spontaneous major incident"... [03 Nov 2009]
Maemo and Android: Symbian's open source rivals up the pressure
News With Nokia now using two separate smartphone OSes, questions have been asked over whether the advent of Maemo could signal a lessening of Nokia's support for Symbian. At the Symbian Exchange & Exposition last week, when... [02 Nov 2009]
3 Strategies for Reducing IT Support Costs
White Paper Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within... [02 Nov 2009]
Windows 7: Not perfect - but ready for prime time
Comment Whereas Windows Vista suffered from a lot of problems around device support, Windows 7 has a far greater capability in this space, and the need to search continuously for drivers for less common devices has pretty much... [28 Oct 2009]
Why CIOs are saying yes to open source software
News Steve Clarke, systems and operations director at The TalkTalk Group, was similarly positive about the savings open source can bring: "Whilst we already have an extensive use of open source software within the business, we have... [28 Oct 2009]
Photos: Top iPhone apps for business
Photo The latest version includes support for more content, such as presentations and sales literature, as well as improved data transport security. The NetSuite app provides on-the-go access to NetSuite's business management... [27 Oct 2009]
UK software industry - alive and kicking
News The analysts said improvements to teaching of science, technology, engineering and maths needs to be improved in order to create the next generation of software developers, while better tax incentives for investment, corporate venturing,... [23 Oct 2009]
Open source? No good for cost cutting, say CIOs
News Alan Bawden, IT & operations director at The JM Group said for most SME organisations, open source is not an option for two key reasons: the cost and difficulty in finding the specialised IT talent to... [23 Oct 2009]
The top 10 technologies you need to plan for next year
News Rather than building a datacentre designed to cope with a business' growth in 20 years, enterprises would be better off adopting a pod-based approach - design the site to support what will be needed over its lifetime,... [22 Oct 2009]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. The IT help desk is a high-stress environment - and... [22 Oct 2009]
Balancing Customer Intimacy with Self-Sufficiency
White Paper Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. This white paper explores self-service's impact on the rest of the... [22 Oct 2009]
