ITIL
RSS ITILITIL - Service Approach for Siemens Enterprise Communications
White Paper The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the... [26 Oct 2009]
Put ITIL best practices to work for your business
White Paper This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals can add value, and... [20 Oct 2009]
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
White Paper The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of... [13 Oct 2009]
Tough Love: When IT Security Hurts Your Business
White Paper Service Management concepts, like ITIL and Business Service Management best practices, can help mend the unraveling relationship. As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley,... [01 Oct 2009]
Businesses fail to appreciate the value of IT
News Despite the significant amount of money invested in IT, many businesses don't appear to have the systems, processes or frameworks such as Itil, to effectively show the impact it has on the business. Sharon Taylor,... [25 Sep 2009]
The Peregrine Evolution Model for Service Management
White Paper The model incorporates industry analyst research, industry standards and frameworks such as ITIL and COBIT, and Peregrine's own experience from working with leading IT shops for more than 20 years. Peregrine has designed... [25 Sep 2009]
Combining ITIL and Six Sigma to Improve Information Technology Service Management at General Electric
White Paper ITIL defines the "what" of service management and Six Sigma defines the "how" of quality improvement. This paper presents a description of ITIL and Six Sigma, and discusses how they can be used together... [11 Sep 2009]
Harnessing the Power of ITIL
White Paper ITIL is quickly becoming the global standard in IT service delivery, and for good reason it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. [09 Sep 2009]
Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
White Paper It needed to Implement ITIL/ITSM-based framework for technology services in timely and cost-effective manner. It deployed leverage proven ITIL/ITSM methodology and tools. When The Lubrizol Corporation,... [02 Sep 2009]
A Three-Step Framework for Increasing ROI, Reducing Risk, and Lowering Costs by Automating IT Change Management
White Paper This white paper outlines the processes and tools organization needs to address the challenge of change chaos and evolve beyond ITIL-based change management to change automation. It will demonstrate how even the most... [02 Sep 2009]
Achieving a Superior Ownership Experience in Manageability and Quality for PeopleSoft Enterprise
White Paper The management packs leverage Oracle Enterprise Manager's top-down application management capabilities to facilitate proactive management and ITIL best practices implementation that cover the complete application lifecycle. [02 Sep 2009]
Business Intelligence for the CIO Services: Performance Management and Analytics Services From HP
White Paper An established thought leader in ITSM and ITIL, HP can help one leverage data from third? When it comes to Business Intelligence (BI) for the CIO, it is hard to beat deep, focused expertise in BI solutions combined with... [02 Sep 2009]
Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3
White Paper With the release of the Information Technology Infrastructure Library (ITIL) Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL guidelines. Please... [30 Aug 2009]
Innovation: Creating Business Value With Information Technology
White Paper It covers a broad range of topics, from how to get organization to adopt ITIL best practices, to discussing how open source technologies affect service management. This paper provides useful insight into how technology... [30 Aug 2009]
Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
White Paper Lubrizol Corporation wanted to implement ITIL/ITSM-based framework for technology services in timely and cost-effective manner. As a solution the company leveraged proven ITIL/ITSM methodology and tools. [28 Aug 2009]
