IVR
RSS IVRInter-VSAN Routing With the Cisco MDS 9000 Family of Switches and Cisco SAN-OS 2.1
White Paper IVR was a natural evolution of that same VSAN technology. In nowadays complex SANs, scaling while maintaining a high level of availability is the most difficult problem for any SAN architect. The combination of the... [09 Jul 2008]
Build It to Move: The Architecture of Pervasive Computing
White Paper In today's global economy, people struggle to access information via cell phones, IVR systems, personal digital assistants, and personal computers. Users of these devices need to be able to access critical information... [09 Jul 2008]
Voice Hosting A New Business Opportunity
White Paper Clients can maintain control of their applications while their VSP hosts speech-enabled web sites, IVR systems, and other telephone-based enhanced services. Voice Hosting is an attractive new business opportunity enabled... [03 Jul 2008]
Voice-Enabling the Internet
White Paper Also discusses potential services for business users and Network-hosted IVR for corporations. This white paper addresses an overview of VoiceXML. It talks about Voice Portals and services for consumers. [03 Jul 2008]
Nortel Networks Symposium Call Center Server Enables 1-800 RECONEX to Connect With Customers
White Paper With thousands of customers nationwide, 1-800 RECONEX relies on the robust Symposium Call Center Server with IVR capabilities to route calls, generate reports, and automate customer interactions regarding new orders,... [03 Jul 2008]
Converged Services Support Growth Objectives in Latin America
White Paper As a solution Telefonica deployed BEA WebLogic Server and BEA Tuxedo, the Altamira Universal Call Accounting System comprises a real-time call accounting engine, a management system, and a general purpose IVR. [03 Jul 2008]
Sophisticated IVR Technology Transforms Customer Service for Leading UK Bank
White Paper Lloyds TSB wanted to enable a leading UK bank to consolidate all its telephone numbers onto a single number gateway, with Interactive Voice Response (IVR) as a common interface. The bank deployed Nortel for its solution... [25 Jun 2008]
Leading Mobile Operator Revolutionises Customer Services With IVR
White Paper The company has deployed new IVR services based on Nortel Media Processing Server 500 and 1000. Orange Spain wanted to increase the quality and convenience of services for customers, while reducing its operating costs. [25 Jun 2008]
UK Airport Handles More Calls With Self-Service Automation Through IVR
White Paper Nortel delivered a cutting-edge Interactive Voice Response (IVR) system, based on the Nortel Media Processing Server (MPS) 500 and speech recognition software. Newcastle International Airport wanted to reduce the burden... [25 Jun 2008]
Videoconferencing, Video Mail, IVR and Mobile Services Provided by iPBX Technology
White Paper IP based private branch exchange is projected to further dominate the videoconferencing, video mail, IVR, and mobile markets in the coming years. Private Branch Exchange (PBX) systems have traditionally connected private... [15 May 2008]
The SIP Contact Center: Leveraging the SIP Architecture to Build IP Contact Center Solutions
White Paper As a result, the legacy call center has gone through a metamorphosis, emerging as the IP Contact Center which replaces the PBX and separate IVR and ACD systems and merges email and instant messaging into a new... [11 Apr 2008]
Leading National Provider of Medical Supplies Uses VoIP for Superior Customer Relations
White Paper The company wanted an Interactive Voice Response (IVR) system to streamline ordering processes, on the grounds that repeat customers don't necessarily need to talk with a sales agent, but just want speedy completion of... [11 Jan 2008]
Nortel Network Case Study: Guy's and St Thomas' NHS Foundation Trust
White Paper To achieve this, the Trust wanted to create a single contact number and implement an IVR system to ensure callers would receive a more efficient service but could still interact with a human voice. To meet the Trust's... [11 Jan 2008]
Driving New Revenue Opportunities With Converged Services
White Paper Nortel Business Communications Manager and Nortel IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR (interactive voice response), CTI (Computer Telephony Integration)... [11 Jan 2008]
Nortel Network Case Study: Bharti Airtel Limited
White Paper The Nortel solution includes: a 24x7 "Virtual storefront" voice portal based on the Nortel Interactive Voice Response (IVR) solution; and a Network Operations Center (NOC) in New Delhi to provide network design,... [11 Jan 2008]
