Intervoice
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Global Consulting Services Enables Speech Initiative to Drive Millions in Cost Savings
White Paper When Continental made the decision to rebuild InfoPass in-house, the technology team recognized they would need expert guidance and selected Intervoice's Global Consulting Services to provide that expertise. [26 Feb 2009]
Intervoice Gives Alaska Communications Systems the Flexibility to Move Fast
White Paper ACS developed with Intervoice multichannel, standards-based platform, the Intervoice Voice customer self-service solution included call routing, and automated access to customer information. When Alaska... [21 Feb 2009]
Intervoice Voice Portal Solution Delivers Substantial Win-as-You-Go Gains for Litton Loan Servicing
White Paper LP replaced existing TeleVoice IVR system with Intervoice Voice Portal. They chose Intervoice because it was willing to put their money where the mouth is. Houston-based Litton Loan Servicing LP is a... [19 Dec 2008]
Intervoice Automated Speech Recognition System With Technology From SpeechWorks
White Paper As a result, the company implemented an Intervoice automated speech recognition system with technology from SpeechWorks, greatly reducing the amount of time call center specialists spend registering customers for... [19 Dec 2008]
Humana Military Healthcare Services Armed With Intervoice
White Paper Humana Military selected Intervoice in 2000 due to its flexible, scalable and reliable platform - along with its proven track record. Prior to Intervoice, the company received approximately 9,000 calls... [19 Dec 2008]
EchoStar Dishes Out Speech Self-Service
White Paper In 2005, Intervoice worked with EchoStar to develop a strategy for deploying speech applications. EchoStar deployed Intervoice (VIP) platform for its flexible, scalable solution. EchoStar Communications... [19 Dec 2008]
Energy Company Leverages Service Capabilities of Automated Voice Technology
White Paper Idaho Power needed a rapid response and asked Intervoice to help automate its service order fulfillment process. By selecting the Intervoice platform, Idaho Power was able to automate payment... [19 Dec 2008]
Voice-Enabled, Gift Card Solution Saves Money and Increases Customer Satisfaction
White Paper Using the expertise of Intervoice Inc.and the power of Microsoft Speech Server 2004, Talbots created a new voice-enabled gift card balance application. Just as classic, high-quality merchandise has been Talbots'... [19 Dec 2008]
Rapid and Seamless Migration Path Helps Meet Evolving Customer Expectations
White Paper Telestet turned to Intervoice following the success of a pilot project to provide unified messaging to high-end users. Telestet's legacy voicemail platform has provided a service to its subscribers since the operator's... [19 Dec 2008]
Voice Self-Service Usage More Than Doubles Within First Month of Adding New Services
White Paper After considering the alternatives ABN AMRO chose Intervoice to help with its voice self-service solution as a result of Intervoice's proven track record and the comprehensive set of features the... [19 Dec 2008]
Speech-Enabled Service Shows Quick Return on Investment, High Customer Satisfaction
White Paper To make it easier for the participants to transfer funds, in December 1999, Manulife implemented Intervoice Speech from Intervoice. Intervoice Speech is an integrated set of tools and... [19 Dec 2008]
Voter Alert Line Provides NBC News With Groundbreaking Solution for 2004 Election Coverage
White Paper The reliability and flexibility inherent in the Intervoice platform are paramount in powering increased call volumes and real-time reporting associated with the exciting new Voter Alert Line application. [19 Dec 2008]
Speech-Enabled Platform Helps Reduce Costs and Improves Customer Service
White Paper The Michigan Department of Treasury had been using a traditional Interactive Voice Response (IVR) system from Intervoice that was a dependable "Workhorse" for handling more than 1.3 million calls per year. [19 Dec 2008]
Interactive Solution Combines Voice Response With Data Processing
White Paper Vodafone D2 decided on an integrated solution from Intervoice that combined voice response with data processing. Vodafone D2 operates one of the world's largest GSM networks. It has over 7,000 employees servicing over 22... [19 Dec 2008]
Fast Deployment, Customer Adoption Make Prepaid Service a Success
White Paper Having examined its options, Omnitel chose to base its prepaid offering on the Intervoice platform. Intervoice was the only solution that offered a prepaid platform with an integrated SMS-C, putting... [19 Dec 2008]
