KPO
RSS KPOAssessing the Role of Captive Operations in Global Service Delivery Models
White Paper This paper presents the pros and cons of captives, a pulse-check on captive center performance, and strategies to generate maximum value from business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). [01 Apr 2009]
Opinion: Global services' level playing-field
Comment Knowledge process outsourcing: KPO is a continuation of business process outsourcing (BPO), though with rather more business complexity. The defining difference is that KPO is usually focused on... [02 May 2007]
Boardroom brief: Offshoring - how to get it right
Comment KPO on the horizon Glossary BPO: Business process outsourcing - tasks such as call centres, customer service, marketing, HR, and finance and accounting KPO: Knowledge process outsourcing - tasks... [29 Aug 2006]
UK dismisses protectionist offshoring stance
News Analysts have coined the phrase 'knowledge process outsourcing (KPO)' for the next wave of services that will be offshored from Western countries to developing nations and research company Evalueserve predicts the... [18 Jan 2005]
Offshoring: It's not just for IT, anymore
News Knowledge process offshoring, or KPO, is expected to grow faster over the next six years than general business process outsourcing, or BPO, a term used to refer the outsourcing of a complete business function such as HR. [19 Jul 2004]
