Mercury Interactive
Using UML Activity Diagrams for Modular Documentation and Testing
White Paper This paper explores how WeightWatchers.com utilized the UML approach along with Mercury Quality Center in order to overcome the challenges it faced in formalizing its application design documentation and testing processes. [26 Jun 2009]
How to Automate Testing - without Aggravating Testers
White Paper This paper gives practical advice, based on the experiences and lessons learned by Michael Anthony of Iron Mountain, about how to integrate automation into testing processes - without alienating your testing team. [01 Apr 2009]
Mercury Real User Monitor: Proactively Managing the User's Quality of Experience and Accelerating Time-to-Resolution
White Paper Learn how Mercury Real User Monitor gives IT organizations the tools they need to deliver an outstanding user experience by proactively managing performance and identifying negative trends before users are impacted. [18 Mar 2009]
Assessing Business Impact of Change with Mercury Application Mapping
White Paper Learn how to proactively manage IT applications and their underlying infrastructure from a business perspective, increasing performance and availability while helping to reduce costs in a constantly changing environment. [18 Mar 2009]
Infrastructure Management is Not Enough: The New IT Operations Imperative
White Paper Only Mercury's application management offerings address the critical IT disciplines to ensure production applications are not only up and running, but are optimized to deliver business value. Infrastructure management is... [18 Mar 2009]
BSM Best Practices: 10 Key Steps To Optimize Application Performance and Availability
White Paper Mercury has analyzed these best practices to develop the '10 Key Steps' for optimizing application performance and availability. This paper will present the 10 steps and describe an application management case study from... [18 Mar 2009]
ITIL Foundations: Mapping ITIL to the Real World
White Paper Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. [18 Mar 2009]
Accelerate IT Service Management and ITIL Guidance
White Paper Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accelerate the successful adoption of ITIL initiatives. This paper combines Forsythe's real-world ITSM... [18 Mar 2009]
Analyzing Performance and Availability: Best Practices for Root-Cause Analysis and Triage
White Paper See how how you can use Mercury Business Availability Center to monitor performance and availability from an end-user perspective to improve your production triage and root-cause analysis processes. [18 Mar 2009]
Real-World Business Service Management: Managing IT Operations for Business Results
White Paper This white paper discusses how Mercury's Business Service Management (BSM) solution fosters collaboration and alignment between the business and IT. As information technology (IT) becomes more critical to business... [18 Mar 2009]
ITIL Best Practices: Maximizing the Business Value of IT - Part II
White Paper While many vendors can provide solutions to automate portions of the ITIL service management processes, Mercury Business Technology Optimization (BTO) provides an integrated solution that can align implementation of the... [18 Mar 2009]
ITIL Best Practices for IT and Business Alignment
White Paper As the global leader in Business Technology Optimization (BTO), Mercury helps organizations successfully implement ITIL's key principals, combining innovative and industry-leading technology, proven best practices, and... [18 Mar 2009]
Application Performance Lifecycle Management: Reduce Time, Effort, and Cost in Pre-Production, Production
White Paper This paper describes an integrated process to manage performance across the entire application lifecycle -- from pre-production development, testing and tuning, through "go live" deployment into production. [18 Mar 2009]
What Business Needs from SOA: The SOA Killer App
White Paper A highly scalable SOA places increased demands for governance, modeling, policy enforcement and reporting. The demand for a comprehensive SOA tool is emerging, and the characteristics of this tool are becoming clearer. [18 Mar 2009]
Analyst Report: Agents vs. Agentless Systems Management
White Paper This Enterprise Management Associates paper shows how agentless monitoring solutions address the issues most important to enterprises today: cost, ease of maintenance, faster deployment, and lower impact on the managed server. [18 Mar 2009]
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