RightNow
RSS RightNowThomas Cook books in agent support system
News The system, supplied by RightNow, already supports Thomas Cook's online brands and will provide more in-depth information to staff as they serve customers in stores. With the RightNow system, agents will... [03 Sep 2008]
Successful CRM: Turning Customer Loyalty into Profitability
White Paper In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success—and how genuine customer loyalty impacts corporate profitability. You'll also find out what the latest research indicates about the... [02 Sep 2008]
The Killer App for On-Demand CRM Multi-Channel Customer Service
White Paper In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of benefits for both the business... [02 Sep 2008]
Customer-Centric CRM: Fully Optimizing CRM
White Paper Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group... [02 Sep 2008]
Vital Marketing: Ten Core Tactics to Improve Marketing Campaign Effectiveness and Efficiency
White Paper This paper provides an overview of how to efficiently and effectively deploy vital marketing tactics such as building customer profiles, optimizing landing pages, segmenting lists, testing, personalization and coordinating campaigns... [02 Sep 2008]
The Loyalty Connection Secrets to Customer Retention and Increased Profits
White Paper Do you know how to stop customer churn? Although most business leaders say they are devoted to loyalty, their management systems and budgets don't back that up, according to new CRMGuru.com research. Yet, loyalty experts agree that it is... [02 Sep 2008]
Customer Relationship Success Demands Insight
White Paper The goal of over 85% of companies implementing CRM is to increase revenue by better understanding their customers. Unfortunately the insight is often buried deep in a database. This paper discusses how analytics can help businesses... [11 Aug 2008]
Hosted CRM Vendor Comparison Guide
White Paper This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and Oracle) so you can quickly and easily compare the features and costs of each. Hosted CRM solutions make up a sizable portion... [31 Jul 2008]
The Insider's Guide to Customer Service on the Web Ten Secrets for Successful Customer Service
White Paper This white paper distills the experience and best practices of successful customer service offerings from a wide range of industries. It also provides a simple test you can use to determine your company's "Service Quotient. [03 Jul 2008]
BT gets chatty with business customers
News The company has started to use RightNow's Chat application so customer service staff can quickly respond to queries made via its help and support website. BT is using instant messaging (IM) technology to allow its... [23 Jun 2008]
RightNow Deploys Cisco Unified Communications at New Headquarters With Skyline Advanced Technology Services
White Paper Customer-focused businesses such as British Telecom, Nikon, and John Deere depend on RightNow Technologies for its Customer Relationship Management (CRM) solutions. However, in constructing a new headquarters building in... [10 Dec 2007]
The Insiders Guide to Customer Service - Ten Secrets for Successful Customer Service
White Paper This white paper distills the experience and best practices of successful customer service offerings from a wide range of industries. It also provides a simple test you can use to determine your company's "Service Quotient. [17 Sep 2007]
BT pumps millions into customer service system
News BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT with... [22 Aug 2007]
NetSuite announces flotation plan
News NetSuite was founded in 1998 by Goldberg and Nelson, both formerly of Oracle, around the same time as on-demand rivals RightNow Technologies and fellow Oracle alumnus Marc Benioff's Salesforce.com. On-demand CRM and ERP... [02 Jul 2007]
The ForresterWave: Midmarket CRM Suites, Q1 2007
White Paper Forrester evaluated leading midmarket Customer Relationship Management (CRM) suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and Microsoft lead the category. [11 May 2007]
