RightNow
RSS RightNowHosted CRM Vendor Comparison Guide
White Paper This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and Oracle) so you can quickly and easily compare the features and costs of each. Hosted CRM solutions make up a sizable portion... [09 Jul 2009]
Get the most bang for your IT buck
Comment Companies should be looking to improve how they measure every facet of an IT project in the current climate, says Laef Olson, chief information officer of hosted CRM company RightNow Technologies. Recessions are the... [06 Apr 2009]
Tesco buys into SaaSy CRM
News Working with hosted CRM software specialist RightNow, Tesco has rolled the technology out to a handful of its call centre staff in the tech support of its electronics division, Tesco Digital. Tesco has adopted on-demand... [02 Apr 2009]
Ten ways to make your boss love you
Comment Laef Olson, chief information officer of hosted CRM company RightNow, says: "A former boss of mine once gave me some wise advice. Worried about job security? These days, who's not? Andrew Donoghue offers some advice for... [30 Mar 2009]
The Forrester Wave: Customer Service Software Solutions, Q4 2008
White Paper Forrester found the Leaders in the customer-interaction-centric products to be eGain Communications, KANA Software, RightNow Technologies, Talisma, LivePerson, and KNOVA; the Leader in the business-process-centric... [01 Mar 2009]
Thomas Cook books in agent support system
News The system, supplied by RightNow, already supports Thomas Cook's online brands and will provide more in-depth information to staff as they serve customers in stores. With the RightNow system, agents will... [03 Sep 2008]
Vital Marketing: Ten Core Tactics to Improve Marketing Campaign Effectiveness and Efficiency
White Paper This paper provides an overview of how to efficiently and effectively deploy vital marketing tactics such as building customer profiles, optimizing landing pages, segmenting lists, testing, personalization and coordinating campaigns... [02 Sep 2008]
Successful CRM: Turning Customer Loyalty into Profitability
White Paper In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success—and how genuine customer loyalty impacts corporate profitability. You'll also find out what the latest research indicates about the... [02 Sep 2008]
Customer-Centric CRM: Fully Optimizing CRM
White Paper Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group... [02 Sep 2008]
BT gets chatty with business customers
News The company has started to use RightNow's Chat application so customer service staff can quickly respond to queries made via its help and support website. BT is using instant messaging (IM) technology to allow its... [23 Jun 2008]
RightNow Deploys Cisco Unified Communications at New Headquarters With Skyline Advanced Technology Services
White Paper Customer-focused businesses such as British Telecom, Nikon, and John Deere depend on RightNow Technologies for its Customer Relationship Management (CRM) solutions. However, in constructing a new headquarters building in... [10 Dec 2007]
BT pumps millions into customer service system
News BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT with... [22 Aug 2007]
NetSuite announces flotation plan
News NetSuite was founded in 1998 by Goldberg and Nelson, both formerly of Oracle, around the same time as on-demand rivals RightNow Technologies and fellow Oracle alumnus Marc Benioff's Salesforce.com. On-demand CRM and ERP... [02 Jul 2007]
The ForresterWave: Midmarket CRM Suites, Q1 2007
White Paper Forrester evaluated leading midmarket Customer Relationship Management (CRM) suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and Microsoft lead the category. [11 May 2007]
The Software as a Service Market in Asia Pacific, 2005 to 2008: Executive Overview
White Paper The success of firms such as Salesforce.com, Web Ex and RightNow Technologies has shown the power of the on-demand software delivery model. Software as a Service (SaaS) has been one of the IT industry's hottest buzzwords... [01 May 2007]
