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News Apple's drop, even if it is ever so slight, is unusual since the company is usually ranked well on most aspects of the ACSI survey, Fornell said. Overall, consumers rated their satisfaction with the maker of their PC three per cent worse than last...
[14 Aug 2007]
whitepaper The E-Government Satisfaction Index is reported quarterly as a special report of the American Customer Satisfaction Index (ACSI), which is produced by the University of Michigan in partnership with the American Society for Quality and CFI Group.
[30 Aug 2005]
whitepaper This trend continues, according to the fourth quarter 2004 American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index. Two years after President Bush signed into law the E-Government Act, federal government websites have moved into...
[30 Aug 2005]
whitepaper In the latest quarterly findings of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, these two areas are the strongest performers among the 44 federal agency web sites measured.
[22 Aug 2005]
News The University of Michigan's American Customer Satisfaction Index, or ACSI, reflects US citizens' sense of approval about some of the country's most famous companies and brand names during the first quarter of 2005.
[17 Aug 2005]
News The ACSI is a national economic indicator of how satisfied customers are with the quality of products and services available to households in the US. Apple led the list of PC makers in the ACSI with a score of 81 per cent, making a five per cent...
[26 Aug 2004]
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