agent avaya iq

Driving Model Agent Behaviors with Avaya IQ CCR

whitepaper Read Avaya's paper to get new insights and help to create new best practices around your best and worst customer experiences. Your contact center is the front door to your business. Do you know how you are treating individuals as they come in the...

Tags: call center - contact

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[05 May 2008]

Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting - How Contact Center Reporting and Analytics Can Deliver a Rapid Return on Investment

whitepaper What are the sales benefits of getting calls to the right agent? What are the cost savings from accurately identifying, modifying and rewarding agent behavior? Avaya IQ helps the user achieve these goals.

Tags: customer support services

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[11 Apr 2008]

Avaya Dives into the Analytics Pool

whitepaper Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain...

Tags: call center - contact

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[20 Mar 2008]