agent computer telephony integration
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Avaya Case Study: Banco BISA
White Paper BB chose to implement a solution that includes Avaya Communication Manager running on an Avaya DEFINITY Server with Avaya Computer Telephony Integration, Avaya IP Agent,... [12 Apr 2007]
VoIP for top estate agent
News The Avaya system offers centralised operator services for the whole of the UK with computer telephony integration allowing dial from screen, screen popping and a central inbox for voice... [24 Aug 2004]
"I'm sorry but the computer's a bit slow today" - call centre angst in the 21st century
Comment Why is it so many times you speak to a call centre agent you hear: "Bear with me while I wait for my computer" or "We're having a few problems with our systems today"? That's a good thing for most user... [08 Apr 2003]
E-CRM provider boosts service with CTI investment
News Avaya's Interactive Voice Response (IVR) technology will enable Dataforce to give its corporate customers assistance that is a mix of self-service and agent-attended services. The company's CEO, Andrew Johnson, said in a... [16 Feb 2001]
MiTech develops call centre for farmers
News It has also used thin client technology to provide the physical interface to the call centre agent. MiTech has integrated Lucent INDeX telephony with ACD (automatic call distributing) capability and CTI... [15 Sep 1999]
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