agent contact center avaya interaction
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Avaya Interaction Center Outbound Contact Management - Inbound-Outbound Agent Blending
White Paper This white paper describes the inbound-outbound Agent Blending feature of Outbound Contact Management (Outbound Contact) in Avaya Interaction Center. Agent Blending is not about mixing the work as much as it is about mixing the workers between the... [03 Jul 2008]
Avaya Dives into the Analytics Pool
White Paper Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain... [20 Mar 2008]
Avaya Case Study: Vail Resorts, Inc.
White Paper As a solution Vail Resorts selected the Avaya Contact Center Solution to support its twenty-agent contact center with a multi-channel Avaya Interaction Center application in order to increase the communication options available to customers. [08 May 2007]
Avaya Case Study: Whirlpool Corporation
White Paper And at the same time Whirlpool sought to build consumer loyalty with its CXCs, it needed to maintain contact center operation efficiencies and drive agent productivity. As a solution Whirlpool implemented an Avaya Contact Center Solution with Avaya... [08 May 2007]
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