agent contact center ip telephony
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Avaya Case Study: Tiger Direct
White Paper In order to enhance customer service and agent productivity, Tiger Direct wanted to present a "Single store" image to its customers, and enhance each customer's service experience with Tiger Direct. As a solution Tiger... [08 May 2007]
A Contact Center Solution From Avaya Keeps Power Customers in Touch, in Spite of Hurricane Katrina
White Paper This was solved by implementing Avaya IP Telephony and Contact Center Solutions which enables the managers to operate six centers as one and route calls automatically to... [18 Apr 2007]
Avaya Case Study: Banco BISA
White Paper BB chose to implement a solution that includes Avaya Communication Manager running on an Avaya DEFINITY Server with Avaya Computer Telephony Integration, Avaya IP Agent, Avaya... [12 Apr 2007]
High-Tech Solution Helps Avaya Teams Answer Technical Questions on Behalf of Customers
White Paper Costs per call are down and revenues per agent have almost doubled. And, with the support of this technical team, the company now leads the fast-growing IP Telephony market. Avaya met... [12 Apr 2007]
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