agent edge transport

Understanding Transport Agents (Part 1)

whitepaper The Transport Agent is found in the Edge Transport and Hub Transport roles, and has fundamental importance in the message security, regulation and hygienic process of Exchange Server 2007. The Transport Agent uses APIs that are available to vendors...

Tags: email

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[23 Apr 2008]

Understanding Transport Agents (Part 2)

whitepaper The Transport Agent is found in the Edge Transport and Hub Transport roles, and has fundamental importance in the message security, regulation and hygienic process of Exchange Server 2007. The Exchange Server 2007 transport architecture allows all...

Tags: email

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[23 Apr 2008]

Monitoring Exchange Server 2007 Using MOM 2005 (Part 2)

whitepaper It shows how to install a MOM Agent in the Edge Transport Server role. This paper deals with the creation of a test mailbox account so as to test some cmdlets using MOM. To accomplish this task three Microsoft products are used which are Exchange...

Tags: application servers

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[23 Apr 2008]

Call centres lag behind on IP adoption

Comment For example, an interactive voice response (IVR) system can increase overall productivity because it can handle simple calls without recourse to an agent. In fact amongst contact centres with over 250 agent positions, only 23 per cent continued to...

Tags: call centre, voip

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[01 Feb 2005]