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Avaya Case Study: Mas Cerca Call Center
White Paper The company had an existing Nortel solution to support its 80-agent contact center in Santiago. Mas Cerca Call Center, a successful South American company with more than 20 years... [11 Jun 2008]
Anatomy of an International Exchange Point: Distributed Network Monitoring Using MonALISA and NetFlow
White Paper The paper demonstrates how to integrate MonALISA and Flowtools via an UDP-listening agent ApMon, and highlight a case study of AMPATH, an international exchanging point located in Miami and serving a number of... [04 Mar 2008]
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