agents avaya
RSS agents avayaAvaya Global Services: IBM Success Story - Relocation Without Disruption
White Paper Supporting 600 agents, its Avaya Call Center in Madrid offered a continuous 24/7 customer service experience. The challenge was to move an Avaya Call Center to an alternative site 50km... [02 Sep 2008]
Tower Travel Contact Center Takes Flight With the Avaya IP Office Solution
White Paper Tower Travel Management wanted to have multiple call center locations with remote agents and provide inefficient call center operations with increased networking costs. Tower Travel Management found the... [09 Jul 2008]
Top Service Made in Halle/Saale - A High-Performance Package Designed by Avaya-Tenovis for the Call Center Dr. Hirsch Dialog & Service
White Paper Hirsch Dialog & Service were also incorporated seamlessly into the solution, the agents can now access all contact and historical data on their PCs. The convincing concept submitted by Avaya-Tenovis not... [09 Jul 2008]
INDeX Agent Assist
White Paper The INDeX Agent Assist allows agents to deal with more important calls whilst it 'interviews' callers with a structured series of questions. Accumulating large amounts of information from many callers is labour... [03 Jul 2008]
Avaya Case Study: arvato services
White Paper A VPI (Voice Print International) call recording and quality management solution that integrates seamlessly with arvato services' existing Avaya VoIP platform enables the company to reliably record and evaluate... [02 Jul 2008]
Korea Investment Securities Puts Its Trust in Avaya IP Office to Improve Productivity
White Paper There was enhanced operational efficiency from access to right agents for faster and more accurate troubleshooting and there was platform to introduce new services including after-hours support and links to SMS system... [02 Jul 2008]
Avaya Case Study: Tower Travel Management
White Paper Tower Travel recognized that it could provide improved customer service and lower the company's costs if it could unify the many locations from which agents worked and provide a single call queue that would handle... [11 Jun 2008]
Avaya Case Study: American Chartered Bank
White Paper ACB chose an Avaya Communication Manager solution for its 80 agents. American Chartered Bank (ACB), a full-service commercial and retail bank with 14 branch offices throughout the Chicagoland area, has... [11 Jun 2008]
Avaya Case Study: Mas Cerca Call Center
White Paper Due to the competitive nature of its market, and the pressure to offer specialized services for the company's financial customers, the company sought communications technology solutions that would allow its agents to... [11 Jun 2008]
2Touch Streamlines Customer Interaction Processes With Avaya and Noetica Solution
White Paper 2Touch needed a front-end solution to guide agents through conversations with their clients' customers; the solution needed to be deployed within a short timeframe. Touch selected the solution offered by... [11 Jun 2008]
MORE TH>N Handles Increased Call Volume With Avaya Communication Manager and Netcall QueueBuster
White Paper In 2002, following a sustained television advertising campaign, MORE TH>N realized it was losing potential customers because agents could not handle the increased number of calls or "Calls spikes" that the advertising... [11 Jun 2008]
Critical Patient Care and Rapid Client Growth Create Need for Intelligent Communications
White Paper SMG implemented an Avaya IP Contact Center in two sites - one for 175 agents and supervisors on the Avaya S8500 platform and another for 45 specialized IP Agents hosted... [31 May 2008]
Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment
White Paper The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore. That shift probably is visible in one's business. Perhaps one's company's leaders are committed to doing... [30 May 2008]
Best Practices for At-Home Agents
White Paper Fortunately, home agents can be both professional and cost effective. Read this paper for reasons to consider home agents, and best practices for implementing a home agent program in your business. What... [05 May 2008]
Contact Center Costs: The Case for Telecommuting Agents
White Paper In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing a telecommuting or home agent program can lower costs and be... [05 May 2008]
