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Bangalore blooming into innovation hothouse
Comment Years ago, when the world pictured Bangalore they imagined an outsourcing hub full of call centre agents and paid-by-the-hour software workers. No longer just the domain of call centres, Bangalore has matured into the... [27 Nov 2009]
PasswordCourier With Telephone Access
White Paper As with all PasswordCourier access options, users are guided quickly and easily through prompts that enable the user to respond to authentication questions and choose systems for password reset, enabling help desk agents... [13 Nov 2009]
Confronting Risk in Business Relationships and Emerging Markets: Enhanced Due Diligence and Corporate Intelligence
White Paper The reputational and business risks associated with conducting business in emerging and expanding markets, with new business partners, agents, joint ventures, vendors, suppliers and distributors are increasingly... [13 Nov 2009]
Shavlik's Unique Design Trait for ARMing the Enterprise: A Competitive Assessment
White Paper Shavlik Technologies provides a powerful, flexible architecture that enables one to manage environment way, with or without agents. Many vulnerability management products require one to install and configure complex... [12 Nov 2009]
PortAuthority Is an ILP Leader With Strong Product Functionality and Strategic Vision
White Paper Organizations wanting a functionally comprehensive solution, but wary of adding desktop agents to users' systems, will deem PortAuthority an attractive option. PortAuthority Technologies offers leading, functionally... [12 Nov 2009]
Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
White Paper The paper also proposes an architecture for a system of measurement agents that enables the same performance requirements to be monitored in the context of a live implementation. Service Level Agreements (SLAs) are... [12 Nov 2009]
SEC-SNMP: Policy-Based Security Management for Sensor Networks
White Paper The policy control and deployment protocol allows the communication between Sec-SNMP manager and Sec-SNMP agents. This paper presents a sensor network security management framework called Sec-SNMP, which organizes and... [11 Nov 2009]
Inbox: Social networking can help you secure a job
Comment But linked in gives me access to recruitment agents, who's who in companies I might like to work for, and allows me to keep in touch with good people I've worked with before. The weekly Inbox column collects the best and... [11 Nov 2009]
CRM and Social Networking: Engaging the Social Customer
White Paper Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. But the true value from social... [28 Oct 2009]
High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live
White Paper Agents and brokers accessed the firm's Office Outlook public folders and records kept in Office Excel spreadsheets. JBMRA—Sperry Van Ness Institutional (JBMRA) specializes in the marketing of high-end real estate... [28 Oct 2009]
The Weekly Round-Up: 23.10.09
Round-Up According to the study, whether we end up swearing at call centre agents or simply hanging up in frustration may depend on where we live. The Round-Up can only assume a survey of call centre agents is a... [23 Oct 2009]
MagicNET: The Human Immune System and Network Security System
White Paper By taking immune system as an analogy, the paper proposes an end-to-end network security system using mobile agents. Most of the current security systems do not provide adequate level of protection against... [06 Oct 2009]
Insuring Online Sales
White Paper A storage I/O bottleneck hampered the performance of Safeway Insurance's application for independent insurance agents, undermining sales efforts. A storage I/O bottleneck hampered performance online application for... [02 Oct 2009]
Service Company Handles Escalated Calls Faster, Cuts Labor and Training Costs
White Paper About 1,400 customer service agents are home-based, and NEW needed an efficient way for them to work collaboratively and cut their call-handling time. Before, agents used public instant messaging to... [02 Oct 2009]
Digital Signatures for Insurance Applications
White Paper Insurance organizations and agents know that today's process for reviewing, approving, and archiving paper-based insurance documentation consumes a tremendous amount of time and money. As such, insurance companies are... [02 Oct 2009]
