agents
RSS agentsMagicNET: The Human Immune System and Network Security System
White Paper By taking immune system as an analogy, the paper proposes an end-to-end network security system using mobile agents. Most of the current security systems do not provide adequate level of protection against... [05 Oct 2009]
Insuring Online Sales
White Paper A storage I/O bottleneck hampered the performance of Safeway Insurance's application for independent insurance agents, undermining sales efforts. A storage I/O bottleneck hampered performance online application for... [02 Oct 2009]
Service Company Handles Escalated Calls Faster, Cuts Labor and Training Costs
White Paper About 1,400 customer service agents are home-based, and NEW needed an efficient way for them to work collaboratively and cut their call-handling time. Before, agents used public instant messaging to... [02 Oct 2009]
Digital Signatures for Insurance Applications
White Paper Insurance organizations and agents know that today's process for reviewing, approving, and archiving paper-based insurance documentation consumes a tremendous amount of time and money. As such, insurance companies are... [02 Oct 2009]
CoSign Digital Signatures and HIPAA
White Paper HIPAA contains a set of standards to be used by all agents of the industry with regard to how the information is transferred and protected. HIPAA (Health Insurance Portability and Accountability Act of 19961) is a set of... [02 Oct 2009]
Detection of Denial of Service Attacks in Wireless Mesh Networks
White Paper This paper proposes an intrusion detection mechanism based on reasoning agents that takes advantage of the infrastructure support in mesh network. Mesh networks are a new technology that provide nodes with the ability of... [02 Oct 2009]
Best Practices in the Call Center: A Customer Touch-Point Methodology
White Paper Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. One of the biggest dangers in establishing best practices for your contact center is to do... [28 Sep 2009]
Beyond CRM: How to improve customer interactions
Comment CCM can be either a suite of products or a unified platform, and capabilities typically include data integration for the access to customer information from systems such as ERP, CRM or content management systems to create a full customer... [25 Sep 2009]
CRM and Social Networking: Engaging the Social Customer
White Paper Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. But the true value from social... [22 Sep 2009]
High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live
White Paper Agents and brokers accessed the firm's Office Outlook public folders and records kept in Office Excel spreadsheets. JBMRA—Sperry Van Ness Institutional (JBMRA) specializes in the marketing of high-end real estate... [21 Sep 2009]
US Census Bureau Counts on SAS
White Paper Census Bureau employees and their sworn census agents from partnering states enjoy access to more than 1 billion records stored online in a client-server environment. The challenge was to slice, dice and merge a billion... [19 Sep 2009]
Photos: BT previews superfast fibre broadband... in Muswell Hill
Photo Possible business applications for 360-degree Telemersion include virtual tours for estate agents, travel agents and hotels, he added. Residents of London's N10 district are being invited to try the FTTC... [17 Sep 2009]
Clinical Trial Management: Enabling Operational Efficiency
White Paper With flat and even declining productivity, rising Research and Development (R&D) costs, more complex pre-approval trials and large post-approval studies driven by the shift toward biological agents, and increasing... [02 Sep 2009]
A Success in Business Intelligence
White Paper IVR systems siphon more complex customer service calls to live agents, saving significant cost. For many years, Interactive Voice Response (IVR) technology has been used as a solution to resolve routine customer service... [01 Sep 2009]
Oracle Business Intelligence Suite Enterprise Edition 10,000 User Benchmark on Sun T2000
White Paper BI has evolved into a mission critical application that is being used by many thousands of users across the broad expanse of the enterprise, ranging from customer touch points such as bank tellers and call center agents,... [31 Aug 2009]
