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News That's according to British Airways CEO, Willie Walsh, who has made it clear building work delays caused the airline to compromise its staff familiarisation programme. The opening day problems at Heathrow's Terminal 5 (T5) were largely down to a...
[08 May 2008]
Comment To be honest my pen is much more of a weapon than anything else in my baggage, not to mention the metal knife and fork I just used for my breakfast in the airline lounge, or indeed the bottles of spirits I'm now allowed to purchase duty free.
[29 Apr 2008]
Comment BA recently announced the planned move of the airline's long-haul services from Terminal 4 to Terminal 5 is to be delayed until June. It's a small claim to fame, I know, but I was one of the passengers who flew from the newly opened Heathrow...
[16 Apr 2008]
whitepaper Whether servicing a major airline or a small local business - providing prompt access to helpful agents is an important part of every business and a constant target for improving performance and efficiency.
[11 Apr 2008]
whitepaper Compass was engaged in 2002 by a leading international airline to assist with an outsourcing arrangement, under which the airline's critical Transaction Processing Facility (TPF) operations were to be managed by an organisation that runs multiple...
[10 Apr 2008]
whitepaper The airline quickly developed an excellent reputation with a large network in Europe and its flights to North America. Lufthansa was founded in Cologne Germany in 1953. The foundation for eBase was laid in 2000 when Lufthansa conducted a strategic...
[10 Apr 2008]
News Emirates Airline recently rung up the first authorised in-flight mobile call on a plane travelling from Dubai to Casablanca. In-flight mobile calls have been given the green light by the European Commission (EC) which has moved to pave the way for...
[08 Apr 2008]
whitepaper Braathens ASA is an airline company in Norway. Braathens's success as an airline is based on strong marketing - telephone, internet, and direct marketing - to continually grow its customer base. It became clear though, that a more customer-focused...
[04 Apr 2008]
whitepaper From its inception, low-cost airline easyJet led the market through its use of the Internet as a ticket distribution channel. Today, easyJet aims to redefine the travel portal to offer customers the most intuitive site ever experienced.
[02 Apr 2008]
Comment Having visited the terminal myself several times in the months before T5's opening and interviewing the people who have dedicated years of their lives to the project, I'm amazed BA got it so wrong on opening day - the chaos forcing the airline's...
[28 Mar 2008]
Round-Up So in addition to the airline food, you've also got to contend with MP3 ringtones and the guy in the seat behind droning on about his relationship problems. The airline is spending a cool $27m kitting out its entire fleet of planes with an in...
[28 Mar 2008]
News The airline attributed yesterday's problems to a combination of factors including staff car parking and security and log on problems for baggage handlers. The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued into a second day...
[28 Mar 2008]
whitepaper One of the industry's largest travel conglomerates required an airline trade portal which could be marketed by its Global Distribution System (GDS) as a hosted solution to prospective airlines. The portal would deliver a high volume of airline...
[27 Mar 2008]
whitepaper IATA wanted a system that would consolidate all the E-Ticketing information from various sources and generate specific reports that would show the compliance status and related information of each airline.
[27 Mar 2008]
whitepaper MindTree Consulting leveraged its experience in testing Data Warehousing/Business Intelligence (DW/BI) based web applications and expertise in the airline domain to successfully verify and validate a business critical application for IATA.
[27 Mar 2008]
whitepaper Killdeer Mountain Manufacturing: needed a high performance RFID and the associated enabled information system at an affordable entry point price; needed to implement the system with a minimal investment in a software solution; because they ship...
[27 Mar 2008]
whitepaper Emirates SkyCargo required a new application that would be scalable for future needs and allow multi-airline hosting. Emirates SkyCargo is the award winning air-freight division of Emirates Airlines. It is an industry leader due to its strength in...
[27 Mar 2008]
News British Airways (BA) - the sole airline using T5 - had to cancel 33 flights (departing and arriving) before 14:00(GMT) due to the baggage system problems, although the majority of delayed passengers were moved onto later flights.
[27 Mar 2008]
News The service will be available from 1 April and, according to BA, is one of the first occasions a UK-based airline has offered free broadband in its lounges. Travellers flying with British Airways (BA) and other Oneworld alliance airlines will soon...
[27 Mar 2008]
News Emirates airline has launched the world's first commercial in-flight mobile telephone service and will spend $27m to kit out its entire fleet with the technology. The airline, which signed up to the AeroMobile system back in 2006 and already offers...
[25 Mar 2008]
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