alignment business service management
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ASG Service Dependency Mapping: Making the Link between IT and the Business
White Paper In doing so, it brings IT into much closer overall alignment with the business. This Enterprise Management Associates (EMA) white paper examines how IT organizations can transition to a more service-focused approach to managing business... [02 Sep 2008]
Benchmarking Study Stage II: Routes to Value: An Actionable Approach to Business Service Management
White Paper This complimentary Filigree Research benchmark study from BMC Software analyzes the state of IT-business alignment and IT maturity in 565 global IT organizations. You can accelerate IT-business alignment to deliver real business value [02 Sep 2008]
Outsourcing: Managing the Relationship for Maximum Results
White Paper It helps the provider maintain focus on the relationship and sustain its alignment with the client company over the length of the relationship. CRM optimizes client satisfaction and the service provider's value through a deeper and more accurate... [03 Jul 2008]
Improving SLA Management: Best Practices for Managing SLA's in Complex Application and Service Oriented Architectures
White Paper These leaders view SLAs and service-level management as a critical step leading toward true alignment among IT groups, external service providers and business management. How companies negotiate, create and manage their Service-Level Agreements... [03 Jul 2008]
Implementing Service Level Management: Practical Guidelines for the IT Support Organization
White Paper Service Level Management is the over-riding principal that allows businesses to achieve a healthy alignment between their IT Service organization and its core lines of business. The primary goal of every IT Service organization should be alignment... [03 Jul 2008]
Value of ITIL Process Framework to IT Service Management
White Paper In IT service management parlance the value of a service can be measured in four parameters: alignment of IT service to business, cost, quality of service and timeliness of service. This white paper analyzes the value ITIL process framework adds to... [03 Jul 2008]
The McCue Interview: Claire Hamon, CIO, Rok Group
Comment I think the alignment between the vision and the ambition of the politician and the delivery capability of his department may be a mismatch. While at Lloyds Hamon studied part-time for an MBA at Bath University, specialising in change management... [13 May 2008]
The McCue Interview: Steven Bandrowczak, CIO, Nortel
Comment Each IT project goes through a 'project opportunity assessment' and must tick three boxes: alignment to business strategy, alignment to IT strategy and less than 18 months payback. The second plank of the IT transformation strategy is portfolio... [01 Apr 2008]
Systems management hits impasse
Comment Furthermore, future vendor alignment does not have to match the past. The need for greater accountability means strategies for IT systems management now have to include business context. But what systems management capabilities might look like in... [13 Feb 2008]
Real-World Business Service Management: Managing IT Operations for Business Results
White Paper This white paper discusses how Mercury's Business Service Management (BSM) solution fosters collaboration and alignment between the business and IT. As information technology (IT) becomes more critical to business success, companies are struggling... [13 Dec 2007]
Audiocast: CNET Networks ITIL Best Practices Study Results -- How Do You Rate?
White Paper ITIL helps reduce business risks, improves the ability to deliver expected levels of service and support, and tightens the alignment of IT to the business. Current practices in ITIL service management implementation [13 Dec 2007]
The CIO revolution in public sector IT: The next phase
Comment The next few years will be critical in showing the real value of IT in the successful delivery of modern public services but the rhetoric of business and IT alignment has to become a reality. So how can we ensure that across the business and... [31 Aug 2007]
Cheat Sheet: Itil
Cheat Sheet Version 3 focuses on the alignment of technology and the business and includes more than previous versions about bottom-line topics such as return on investment - a sign of these cost-conscious times. [05 Jun 2007]
Service Level Management: The Key to Optimal Customer and User Experiences
White Paper Robert Frances Group (RFG) believes Service Level Management (SLM) is one of the most critical metrics of the business alignment and value, performance, and success of strategic enterprise IT deployments. [29 May 2007]
New Focus on IT Management
White Paper A Ziff-Davis/Strategy Group survey found that companies are not always able to facilitate effective business-IT communication, and that although the general trend seems to be moving toward service-oriented alignment, enterprises are not yet... [18 May 2007]
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