angry customers
RSS angry customersThe Critical Link - Supervisors
White Paper As the first line of coaching and quality, the primary channel for influencing agent behavior, and the backstop for angry customers, executives know Contact Center Supervisors are critical to the business. [03 Jul 2008]
Customer Relationship Management-The Importance Of Trust
White Paper CRM strategies will not work without a two-way flow of information, and there will come a time when the customers of untrustworthy companies shut down and become secretive, angry and resentful. It is a matter of survival. [03 Jul 2008]
HSBC computer fault denies customers account access
News HSBC customers were denied access to their bank accounts at the weekend after an upgrade to a telephone banking system caused a fault in its database. HSBC apologised to its customers saying the fault had arisen after an upgrade of its telephone... [25 Feb 2008]
Missing: 25 million child benefit records
News In November 15,000 Standard Life customers were warned after a CD containing the names, National Insurance numbers, dates of birth and pension data was lost in transit from HMRC to Standard Life's offices in Edinburgh. [20 Nov 2007]
The Weekly Round-Up: 28.09.07
Round-Up Well, those reports are growing in number, not diminishing, and OEMs are listening to their customers. Staying with everyone's favourite monopoly, from the reports this week you'd think that Microsoft's Redmond campus was beset on all sides by an... [28 Sep 2007]
Dear silicon.com... ID cards, Auntie's iPlayer, generation web 2.0, robot wars
Comment If an ISP does not want its customers to access content then it will eventually die. Who would want to face an angry shareholders' meeting to defend involvement in this crazy ID project. What's got silicon.com readers reaching for their keyboards... [16 Aug 2007]
UK banks still high on the fraud hit parade
News Online banks were more likely to receive the lowest levels of trust from customers.silicon.com Financial Services He said: "Customers are resetting their expectations on the service they get from banks. [21 Jun 2007]
Stories of the month - April 2007
News Whether virtual encounters will lead to virtual punch-ups as angry customers vent their spleen against corporate avatars remains to be seen. The software behemoth said in a statement: "Dell is responding appropriately to a small minority of... [30 Apr 2007]
Fair Wi-fi: Angry guests to vote with their feet
News She said: "Regular focus groups and feedback sessions with customers confirmed access to wi-fi was an important part of the hotel experience for a customer, especially when staying away from home on business. [02 Apr 2007]
CEOs told 'blog and embrace web 2.0'
News Gartner analyst Scott Nelson told silicon.com: "Customers can become your worst nightmare if they choose to share a bad experience on the web. Benvie said: "A CEO should only be blogging if they have something interesting to say that their... [16 Mar 2007]
Angry SMEs hit out at troubled ISP
News Customers of hosting company 1&1 Internet have been plagued by email difficulties.sells services such as web-hosting, domains, servers and email to many small UK businesses. But customers have faced extended delays in receiving email, with one user... [22 Jan 2007]
Data Management: Getting Clean
White Paper On the customer-service side, bad and out-of-date information can mean failed marketing promotions and angry customers. Dirty data can damage every aspect of the business. The benefits of squeaky clean data are numerous (and, in many ways, obvious... [10 Dec 2006]
Four days left to buy Xmas presents online
News The group issued the advice following numerous complaints from angry customers about presents failing to turn up for Christmas last year. If goods ordered before 23 November arrive after Christmas then online retailers should legally refund... [20 Nov 2006]
Leader: Don't judge a Google book by its cover
Leader A responsible Chas Moloney, marketing director at Ricoh, was today warning his customers to watch what their printers are being used for - scotching any notion that more print-outs is great news for the printer industry irrespective of where they... [31 Aug 2006]
Salesforce confronts outages critics
News Customers in the UK and the rest of Europe escaped last December's outage, according to Salesforce but it riled a voluble section of the US user base, which became angry that a system they had grown to trust had let them down. [06 Mar 2006]
