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Hutchison Essar Telecom - A Connection to Smoother Call Center Operations
White Paper The company previously incurred high expenses on connectivity to outsourced call centers and the dealer network; with its Citrix solution, Hutchison's savings on bandwidth costs have amounted to $217,391 per... [28 Jan 2005]
CGI seals £138m Cox Insurance IT outsourcing deal
News He said in a statement: "We envisage that, net of costs, savings are expected to be in the order of £3.8m per annum. Motor insurance firm Cox has outsourced all its IT to CGI in a £138m deal that will... [20 May 2004]
Peter Cochrane's Uncommon Sense: Outsourcing and offshoring
Comment While hardware productivity at around 80 per cent growth per annum has been sustained for decades, software only sees less than 5 per cent. On the one hand, to take a popular location only 3 per cent of India’s GDP... [25 Mar 2004]
'Robust' European IT market has turned the corner
News According to the first issue of Ovum's EuroView Market Trends report, the European information and communications technology (ICT) market will grow by 4 per cent per annum between 2004 and 2006. Measured by revenues, the... [08 Mar 2004]
