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whitepaper According to the results of a recent APQC study, finance organizations, no matter what their size, are still spending almost two-thirds of their time on transaction processing, to the detriment of more strategic functions such as decision support...
[11 Apr 2008]
whitepaper To assess the trends in the finance function and identify best practices, APQC (formerly known as The American Productivity and Quality Center) has evaluated the performance of over 130 finance organizations.
[29 Nov 2007]
whitepaper To assess the trends in the finance function and identify best practices, APQC (formerly known as The American Productivity and Quality Center) has evaluated the performance of over 130 finance organizations.
[29 Nov 2007]
whitepaper Based on over 27 years of experience, APQC has studied measurement and its impact on the corporate world. This article provides a closer look at how effective measurement systems are built, used, and altered to meet the challenges of a dynamic...
[10 Sep 2007]
whitepaper APQC's Process Classification Framework (PCF) organizes operating and management processes into 12 enterprise-level categories, including process groups and over 1,500 processes and associated activities.
[30 Aug 2007]
whitepaper To understand performance and identify opportunities for improvement, APQC offers organizations more than 130 performance measures that they can use to benchmarking their inbound contact center operations.
[07 Aug 2007]
whitepaper Learn the answer to these questions in this excerpt from APQC's new benchmarking and best practices book, By the Numbers: Accounting. Compare your organization to your peer groups and discover ways to improve your accounting performance.
[05 Jul 2007]
whitepaper This article from Technology Evaluation Centers, sponsored by APQC, examines the features and benefits of PPM in the NPD arena, as well as some of the vendors that provide specific functionality for this growing market segment.
[04 Jul 2007]
whitepaper After Raytheon Co.completed a series of mergers, they had to quickly implement a new corporate culture and eliminate duplicate processes while maintaining a focus on the customer. Raytheon produced a customized solution, Raytheon Six Sigma, which...
[11 Dec 2006]
whitepaper APQC has developed 87 standard measures that organizations can use to benchmark their IT performance. Many executives look at IT as a commodity, so it's important that IT teams differentiate themselves through cost-cutting measures and improved...
[04 Dec 2006]
whitepaper APQC has developed 39 standard measures that organizations can use to benchmark their performance in service after sales. After-sales solutions require a repeatable set of services that address the after-market needs of your customers and their end...
[04 Dec 2006]
whitepaper APQC has developed 43 standard measures that organizations can use to benchmark their performance in logistics. The major processes logistics departments perform are measured to determine: FTE costs, pick-up to ship cycle time, overhead costs, and...
[04 Dec 2006]
whitepaper APCI, a best-practice organization highlighted in the Best-practice Report "Business Process Management," recently shared with APQC how it gained a process focus. Air Products and Chemicals Inc. APCI) has different processes in various areas of the...
[05 Nov 2006]
whitepaper This executive summary is a follow up report to APQC's 2005 "Business Process Management" Best- practice Report. It digs deeper into how organizations are navigating the transition from functional-based to process-based and what benefits are yielded.
[05 Nov 2006]
whitepaper It may sound a little space-age or high-tech, but inventory velocity is a pretty simple concept—to turn the warehouse inventory faster than before. What gets a little more complicated is exactly how to do that.
[05 Nov 2006]
whitepaper Inevitably, all organizations lose good people. Whether through layoffs, attrition, or retirement, they all must deal with the fact that even their most knowledgeable employees will someday leave. Staffing and human resources issues aside, one of...
[05 Nov 2006]
whitepaper Attracting, developing, and retaining a knowledgeable work force is a major issue for senior management teams, but many are not yet aware of the scope of the problem or potential solutions. By identifying the knowledge and the need, methods for...
[05 Nov 2006]
whitepaper Inevitably, all organizations lose good people. Whether through layoffs, attrition, or retirement, they all must deal with the fact that even their most knowledgeable employees will someday leave. Staffing and human resources issues aside, one of...
[05 Nov 2006]
whitepaper For this benchmarking report APQC studied the best practices in talent management at partner organizations and discovered a number of overarching patterns and insights in talent management. Talent management (i.e.competency development, recruitment...
[05 Dec 2005]
whitepaper Learn the answer to these questions in this excerpt from APQC’s new benchmarking and best practices book, by the numbers: Accounting. Compare your organization to your peer groups and discover ways to improve your accounting performance.
[05 Dec 2005]
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