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whitepaper Some of the more commonly measured of these call center performance metrics include: Average Speed of Answer (ASA) Call Abandon Rate Average Delay to Abandon (ADA). Call centers are commonly viewed by many or most in any organization as cost...
[12 Apr 2008]
whitepaper Braathens ASA is an airline company in Norway. Braathens's success as an airline is based on strong marketing - telephone, internet, and direct marketing - to continually grow its customer base. It became clear though, that a more customer-focused...
[04 Apr 2008]
whitepaper Continental Airlines, Semaphore, and Vignette Corp.describes there successful trails of the Cisco ASA 5500 and how it reduces operational costs.
[07 Jan 2008]
News has questioned the way in which those speeds are advertised, pointing out that the Advertising Standards Authority's (ASA) guidelines accept the words "up to" only when most customers will get close to those speeds.
[03 Aug 2007]
News The person who complained to the Advertising Standards Authority (ASA), whose name was not revealed, suggested the claim "twice as fast" mistakenly implied the Core 2 Duo would always be twice as fast as a single-core processor.
[06 Jul 2007]
News Norwegian state oil company Statoil ASA has awarded a three-year €9.3m contract to Orange Business Services to deliver network infrastructure and management of its international IP network across 40 sites in 23 countries worldwide.
[14 Jun 2007]
News The vulnerabilities are found in a third-party cryptographic library in Cisco IOS, Cisco IOS XR, Cisco PIX and ASA Security Appliances, Cisco Firewall Module and Cisco Unified CallManager products, according to a security advisory issued by Cisco.
[25 May 2007]
Comment So now there's an e-petition on the 10 Downing Street website asking the PM "to insist that Ofcom and the ASA [Advertising Standards Authority] stop broadband providers advertising 'unlimited' services that are in fact limited in the small print...
[05 Apr 2007]
whitepaper Vital Forsikring ASA, part of DnB NOR ASA, is Norway's largest privately owned provider of pension and life insurance. Soon-to-be-implemented pension laws in Norway are expected to increase the number of new pension insurance subscribers.
[01 Apr 2007]
whitepaper Vertisys, a Cisco Premier Certified Partner and Cisco SMB Select Partner, recommended and deployed for HRworks an end-to-end Cisco solution including numerous stackable Cisco switches, mostly Cisco 3750 series, Cisco Aironet 1200 access points, a...
[28 Feb 2007]
whitepaper The Cisco ASA 5500 Series Adaptive Security Appliance provides leading-edge firewall capabilities and expands to support other security services. Firewalls provide the first line of defense in any organization's network security infrastructure.
[22 Feb 2007]
whitepaper One can monitor system events on the PIX using Simple Network Management Protocol (SNMP). This paper describes how to use SNMP with the PIX, which includes; Commands to run SNMP through the PIX or to the PIX; Sample PIX output; Management...
[21 Feb 2007]
whitepaper Norsk Hydro ASA is Norway's second largest company, with operations including energy oil, gas, and aluminum production. Norsk Hydro ASA wanted to ensure consistency between central and local registers.
[21 Dec 2006]
whitepaper New pension laws in Norway provided an opportunity for Vital Forsikring ASA, a life and pension insurance company, to boost the number of subscribers to its products. But after several mergers, Vital found itself with a myriad of mainframe systems...
[14 Dec 2006]
News The Advertising Standards Authority (ASA) received eight complaints about the advert saying the barcode on Blair's lip made him resemble Hitler and that the portrayal of a public figure as Hitler was offensive.
[30 Nov 2006]
whitepaper Scana Offshore Vestby AS (Scana) is part of Scana Industrier ASA, a leading industrial group in Norway. Scana struggled to maintain the stability of its business-critical SAP R/3 production environment because its expensive computing infrastructure...
[20 Oct 2006]
AS Profile It mattered not a jot that consumers would end up paying more than £20 per month to get the broadband or that Dunstone got clobbered by the ASA for using the word 'free' in advertisements when there was a cost involved - the die was cast and a...
[25 Sep 2006]
News The Home Office has been censured by the Advertising Standards Authority (ASA) after the watchdog received a complaint claiming a radio ad promoting a website offering advice to children on staying safe online actually led listeners to a site...
[23 Aug 2006]
whitepaper This paper presents the Autonomic Service Architecture (ASA), a uniform framework for automated management of both Internet services and their underlying network resources. ASA ensures the delivery of services according to specific Service Level...
[10 Aug 2006]
News The Advertising Standards Authority (ASA) has slapped down Carphone Warehouse's claims to offer 'free broadband forever'. According to the ASA, which received complaints from rival ISPs BT and NTL, as well as 145 consumers, Carphone had been taking...
[19 Jul 2006]
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