assessment call management system
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Avaya Dives into the Analytics Pool
White Paper Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain... [20 Mar 2008]
Password hint: Think whether yours is good enough
Comment Gunter Ollmann, EMEA manager of security assessment services for ISS, says: "A trick is to think of a longer memorable pass phrase such as 'Oh what a lovely bunch of coconuts! And this will increase with stronger password rules," says Rudolph Huber... [04 Dec 2003]
The Director's Cut: Top 10 IT priorities for 2002
Comment Based on these discussions, this is my assessment of the top 10 issues and challenges being faced by IT decision makers right now and over the next few months. Make sure that every single live system and application is owned, embraced, loved even... [23 Jan 2002]
John Lamb's Week: IP, eBAT and being Lazy - who said this business is straightforward?
Comment The five-year-old organisation, with a membership of 30 large defence and manufacturing firms, is launching an ebusiness development assessment tool, known as e-BAT for short, to help manufacturing companies develop ebusiness initiatives. [07 Sep 2001]
The Bloor Perspective: Linux's OS/2 lesson, smart internet appliances, and Al Gore's email
Comment OS/2 was IBM's flagship operating system until Microsoft came along and ruined it all. IBM's view is that Linux offers businesses an opportunity to break away from all forms of operating system dependence. [19 Jun 2000]
The Value Proposition: the Y2K ransom theory
Comment It does not sound like the outcome of a careful risk assessment followed by a targeted programme of remedial work. If you would like to know more about Butler Group's Strassmann assessment services, please visit the www.ButlerGroup.com Web site or... [29 Feb 2000]
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