avaya intelligent in audio and video
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Berkshire Telecommunications firm seek VOIP specialist Enterprise
Switches (Nortel), DMS, IN (intelligent network) Migration of old networks to new SQL experience Cisco, Avaya and Mitel Client facing For more information and the opportunity to change your career now,... [03 Oct 2008]
Berkshire Telecommunications firm seek VOIP specialist Enterprise
Switches (Nortel), DMS, IN (intelligent network) Migration of old networks to new SQL experience Cisco, Avaya and Mitel Client facing For more information and the opportunity to change your career now,... [03 Oct 2008]
Air China Enhances Sales and Customer Service With Avaya Intelligent Communications Solutions
White Paper Air China adopts Avaya contact center solution which is based on IP communications technology, to establish nationwide uniform telephone sales and service centers in Beijing, Shanghai and Chengdu first. [09 Jul 2008]
Essential Manager's Guide: Intelligent Communications
White Paper Discover answers here in this DK Publishing Essential Managers eBook for Intelligent Communications. How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a... [02 Jul 2008]
Avaya Case Study: Honda Racing F1 Team
White Paper With a view to unified communications in the long term, Avaya proposed, designed and installed an Intelligent Communications solution based on secure Internet Protocol (IP) telephony. It installed the... [02 Jul 2008]
Avaya Case Study: 9-1-1 and Beyond
White Paper The Avaya telecommunication solution includes: automatic call distribution and intelligent work-stations, computer-aided dispatch, and digital voice logging. IBM received the commission and partnered... [02 Jul 2008]
Avaya Case Study: Kansas State University
White Paper The campus' Avaya Intelligent Communications solution is powered by Avaya Communication Manager and runs on two Avaya S8700 Servers that are additionally backed up by... [02 Jul 2008]
MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution
White Paper At least four key solutions formed the pillars of the Avaya Intelligent Communications strategy for MakeMyTrip.com. These included the Avaya Call Management System (CMS), a recording... [11 Jun 2008]
Avaya Case Study: Ampacet
White Paper Ampacet reached out to Artel Soluciones, an Avaya BusinessPartner, for help in choosing the right Avaya Intelligent Communications solution for its two locations in Argentina. Ampacet is... [11 Jun 2008]
Avaya Case Study: New York Media
White Paper The company's Avaya BusinessPartner brought an RFP-compliant Intelligent Communications solution consisting of two Avaya 8710 servers for redundancy, running Avaya's... [11 Jun 2008]
Avaya Case Study: AES Eletropaulo
White Paper The Avaya Consultant and Systems Integration (CSI) team based in Brazil worked jointly with the AES Eletropaulo Software Development Center and Call Center teams to design and implement a customized... [11 Jun 2008]
Attracting Students and Faculty to Western Kentucky With Intelligent Multi-Campus Voice, IM, Video and Mobility Applications
White Paper To bring students and faculty together for classes and meetings across seven campuses, Western Kentucky University engineered individualized video communications consisting of Avaya Softphone with Video Integrator and... [11 Jun 2008]
Critical Patient Care and Rapid Client Growth Create Need for Intelligent Communications
White Paper SMG implemented an Avaya IP Contact Center in two sites - one for 175 agents and supervisors on the Avaya S8500 platform and another for 45 specialized IP Agents hosted on an Avaya S8720... [31 May 2008]
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
White Paper Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and analysts have acknowledged... [05 May 2008]
Avaya: Changing Business, Changing Lives
White Paper Avaya is helping customers realize their vision of a reinvented workplace by delivering on the promise of intelligent communications. This paper presents many of the challenges and issues that are... [05 May 2008]
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