help desk team lead in audio and video
RSS help desk team lead in audio and video
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The McCue Interview: British Energy CIO, Ian Campbell
Comment Just outside the window of Ian Campbell's desk in the open plan office at British Energy's Gloucester headquarters, a mother duck waddles by with her three chicks. Campbell brought in interim managers, as opposed to... [13 Aug 2007]
How BI can help IT win over the board
Comment Most departments will check the logs to see if there were any service outages or spikes in service desk call levels, for example. How useful might it be to find out that one development team is cutting... [05 Oct 2006]
Unicenter and Unicenter ServicePlus Service Desk Help "The Government's Landlord" Nationwide
White Paper According to Erika Pierce, Team Lead Computer Specialist and Help Desk Manager for the Great Lakes Region, the Help Desk staff of 10-12... [25 Feb 2004]
John Lamb's Week: homes and databases of the future
Comment The premature announcement last week of a management buyout of royalblue technologies was followed by frantic phoning to reassure customers they could still get help from their help desk... [18 May 2001]
The predicament of the IT manager, IBM's last Olympics and Germany's e-growth
Comment On those (rare) sunny days in the past when all systems were up and running when the help desk was dealing only with the usual background rumble of "I've forgotten my password" and "my printer's not... [02 Oct 2000]
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