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SLA Automated Negotiation Manager for Computing Services
White Paper It proposes an automated way for creating SLA's from a set of Service Level Objectives (SLOs). The SLA should achieve business goals, including the maximization of customer satisfaction. In the computing... [11 Sep 2008]
SLA Automated Negotiation Manager for Computing Services
It proposes an automated way for creating SLA's from a set of Service Level Objectives (SLOs). The SLA should achieve business goals, including the maximization of customer satisfaction. In the computing... [11 Sep 2008]
Employing Intelligent Agents to Automate SLA Creation
White Paper Service Level Agreements (SLAs) are commonly prepared and signed agreements that form the contracts between a service provider and its customers, defining the obligations and liabilities of the parties. [11 Sep 2008]
Cloud computing: Silver lining…
Comment An SLA is all very well but hard questions still need to be asked of your provider, including the potentially awkward one of: "What APIs do you provide to enable my existing and future in-house applications to reach the... [09 May 2008]
A Simulation Study of Multi-Color Marking of TCP Aggregates
White Paper The Metro-Ethernet access network, the Differentiated Services (DiffServ) architecture and the ATM reference model are three architectural models where edge routers perform traffic metering and coloring of aggregated flows according to... [09 Jan 2008]
Outsourcing Systems Unit Allows ABB to Renew Its Business Focus
White Paper A five-year services agreement was signed for all applications development, maintenance and support services underpinned by new SLA's. ABB wanted to increase its core focus on power and automation.... [06 Nov 2007]
Outsourcing Systems Unit Allows ABB to Renew Its Business Focus
A five-year services agreement was signed for all applications development, maintenance and support services underpinned by new SLA's. ABB wanted to increase its core focus on power and automation.... [06 Nov 2007]
Is outsourcing too risky?
Comment A business impact analysis will also identify exactly what processes are important and will help companies set relevant service level agreements (SLA). Once the contract has been signed, the focus must... [23 Jul 2007]
A Framework for Implicit and Explicit Service Activation Based on Service Level Specification
White Paper The supported level of QoS is according to the customer's demands and the network supportability defined within the terms of a signed Service Level Agreement (SLA). Internet Protocol-based applications... [18 Aug 2006]
Evaluation of Meris Aerosol Products for National and Regional Air Quality in Austria
White Paper Within the framework of the GSE project PROMOTE, Service Level Agreements (SLA) were signed between the Umweltbundesamt and various data providers. The Umweltbundesamt (Austrian Federal Environment... [09 Aug 2006]
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