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Council plugs free internet for tenants
News The residents of the eight multi-storey buildings around North Solihull, near Birmingham, will be able to get internet access at broadband speeds through an internet connectivity unit that plugs into the wall sockets, with a three-pin interface on... [21 May 2008]
New IT Platform Improves Kalmar Local Authority's Services
White Paper The introduction of a structured, standardized IT platform means that the Kalmar local authority is well-equipped to offer new services both to residents and employees. Traditionally, Kalmar's local authority has had a highly decentralized decision... [19 Feb 2008]
Newport City Council Simplifies Content Management and Improves Constituent Service
White Paper Newport City Council was keen to maximize the information available to residents and businesses online. Newport City Council, the eighth largest authority in Wales, provides a variety of services such as education, leisure, housing, social services... [08 Feb 2008]
Broadband Connectivity Revitalizes Communities
White Paper As a result, businesses, residents and other community organizations, such as school districts, were limited in their ability to afford or access broadband services. The Development Authority of the North Country (DANC) is a New York State... [10 Jan 2008]
Microsoft Technology Enables Online Unified Identity Verification Services for 3 Million Citizens and Residents of Kuwait
White Paper The Kuwait Authority for Civil Information (PACI) required a Web-based authentication gateway to verify the identity of citizens online. It is to be used by both public sector organizations including banks and telecommunications providers through a... [18 Dec 2007]
Photos: Five mobile gadgets for cops
Photo It is then targeted for removal and the results recorded on the website, so that residents and or PCSOs can check to see if the job has been dealt with. Photo credit: Buckinghamshire & Milton Keynes Fire Authority [27 Nov 2007]
Scottish council boosts network
News Use will also be extended out to the community through the authority's Citizen Connect service, which allows residents to pay for services and council tax online and through interactive voice response systems. [18 Oct 2007]
Unified Messaging Enhances Employee Productivity and Services at Local Authority
White Paper The City of Deventer in the Netherlands wants to be one of the top 10 local authorities for delivering excellent services to area residents. City employees rely on e-mail and the telephone to complete their daily tasks and meet the organization's... [31 Aug 2007]
Unified Messaging Enhances Employee Productivity and Services at Local Authority
White Paper The City of Deventer in the Netherlands wants to be one of the top 10 local authorities for delivering excellent services to area residents. City employees rely on e-mail and the telephone to complete their daily tasks and meet the organization's... [10 Aug 2007]
Blackpool saves £2m with contact management
Case Study The move means the town's residents only needs to ring one number for information on a number of services. The unitary authority is responsible for 142,000 citizens and 7,000 local businesses of which the majority are in the tourism sector. [06 Aug 2007]
Integration Solution Helps Residents Access All District Council's 22 Business Units
White Paper In 2003, the council surveyed the Enterprise Application Integration (EAI) market to find a solution that met its one-stop-shop contact centre strategy and provided round-the-clock services to residents through the Web or through its contact centre. [03 Jul 2007]
Scottish council spends £1m on contact centre
News This solution is a fantastic way for us to communicate effectively with residents and build their trust in the fact that their calls are being actioned as a matter of priority. The council is the second largest Scottish local authority in... [24 May 2007]
£300m council deal goes to BT and Liberata
News The West Midlands council claims the injection of investment from the deal will create at least 450 new jobs for local people, improve services to residents and boost Sandwell's "fair" performance rating from government watchdogs. [05 Jan 2007]
Residents of Zoetermeer Rely on HP Print for All Their Vital Documents
White Paper To deliver this important service, the local authority needs printers that are not only fast and reliable but can also handle a wide selection of specialist papers, letterheads and certificates. Situated in the Netherlands province of South Holland... [19 Dec 2006]
Milton Keynes gets Pipex WiMax
News Currier added the ISP doesn't expect it to be hard work recruiting Milton Keynes residents to the trial. The local authority is keen to adopt new technologies and is part of the Digital Challenge - a project to "create a digitally enabled society". [21 Aug 2006]
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