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Supporting Time-Based Coordination in Everyday Service Interactions: The Fluidtime System
White Paper The HCI community's prevailing approach to this issue focuses on personal time management or time-based coordination within teams and organizations. In order to increase people's control over their time when they interact with services, the authors... [03 Jul 2008]
The Essential Role of Mental Models in HCI: Card, Moran and Newell
White Paper In the formative years of HCI in the early1980s, researchers explored the idea that users form mental models of computer systems which they use to guide their interaction with the system. This was a powerful concept because it meant that if the... [01 May 2008]
Communities of Design Practice in Electronic Government
White Paper As one moves towards more online governmental services - electronic government or e-government - the information technology (IT) and human-computer interaction (HCI) designs must both broaden and deepen. [01 Sep 2005]
