avaya and
RSS avaya andLiberty Hardware Switches to VoIP, Saves Over $211,000 in First Year Alone
White Paper After thoroughly researching VoIP solutions from Avaya, Cisco, and ShoreTel, Liberty selected the ShoreTel system for its ease of administration, cost-effectiveness, and architectural flexibility. Download this eye-opening case study to read about... [14 Jul 2008]
Opening the Door to VoIP--and More Effective Phone Communications
White Paper To meet its growing communications needs, YSG considered upgrading its existing Avaya PBX system; however, that approach was ultimately rejected because it was too expensive and didn't meet YSG's extensive requirements. [14 Jul 2008]
TechNet Webcast: How to Do a Proof of Concept for Communications Server 2007 Interoperability With PBX Systems (Level 300)
White Paper This webcast discusses interoperability scenarios for various PBX manufacturers like Avaya, Cisco, Mitel, and Siemens. If so, join this webcast to get the information needed to deploy Microsoft Office Communications Server 2007 in conjunction with... [09 Jul 2008]
Configuring the Juniper NetScreen Firewall Security Policies to Support Avaya IP Telephony - Issue 1.0
White Paper Avaya Communication Manager and Media Gateways are security hardened network appliances with built in protection mechanisms to ward off various malicious attack scenarios. Some enterprises, however, require an added level of protection for network... [08 Jul 2008]
Avaya Case Study: Midwestern Hospitals and Clinics
White Paper The hospital system selected an Avaya Interactive Response (IR) application and IQ Services, an Avaya DeveloperConnection partner, to provide a solution to this challenge. In today's healthcare industry, the paperwork and coordination required... [02 Jul 2008]
Avaya Case Study: 9-1-1 and Beyond
White Paper IBM received the commission and partnered with Avaya for the call center ACD/PBX and telephony systems. The Avaya telecommunication solution includes: automatic call distribution and intelligent work-stations, computer-aided dispatch, and digital... [02 Jul 2008]
Compare IP PBX systems from leading vendors like Cisco, Nortel and Avaya
White Paper This Comparison Guide features the leading PBX systems from established vendors like Siemens, Cisco, Avaya and Nortel as well as cutting edge systems from new vendors like Shoretel and Fonality. The Enterprise IP PBX market is rapidly changing to... [02 Jul 2008]
NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
White Paper Newer Avaya technologies gave the NZAA an opportunity to manage its call centre workforce more efficiently by automating routine enquiries and enabling staff to be contacted and deployed more easily. The NZAA implemented a communications platform... [02 Jul 2008]
Avaya Case Study: Kansas State University
White Paper From a telephony standpoint, KSU is now an "All Avaya" campus and the site of the second largest communications network in the state. The campus' Avaya Intelligent Communications solution is powered by Avaya Communication Manager and runs on two... [02 Jul 2008]
IP Telephony Serves as Backup System for Omron's East-West Call Centers, Critical for Maintenance Operations
White Paper Omron installed Avaya Server (which includes the advanced voice features of Avaya Communication Manager), Avaya Media Gateway, and ESS at both Tokyo and Osaka call centers. Omron Field Engineering wanted to roll out IP telephony and set up backup... [02 Jul 2008]
Avaya IP Contact Center Delivers Clearest Image of Olympus Korea's Commitment to Customer Service
White Paper Olympus chose an Avaya IP Contact Center Solution based on Avaya IP Office, Avaya Compact Contact Center application and Avaya IP Telephones. Established in 2000, Olympus Korea is a digital imaging company that provides better digital cameras and... [02 Jul 2008]
Kunming Broadcast Television Network Center Reaped Multiple Benefits From Implementing Avaya Contact Center Solution
White Paper After communication with different vendors, KBTNC was very impressed with Avaya's advanced technology, as well as the stability and reliability of Avaya products. In October 2005, the call center was officially launched, equipped with Avaya S8300... [02 Jul 2008]
Korea Investment Securities Puts Its Trust in Avaya IP Office to Improve Productivity
White Paper KIS decided to take an ITSM approach to building its centralized service desk based on an Avaya solution comprising Avaya IP Office, Compact Contact Center Application and Avaya IP Telephones. There was enhanced operational efficiency from access... [02 Jul 2008]
Avaya Case Study: Intermountain Healthcare
White Paper Avaya and a Platinum-level member of its Avaya BusinessPartner program responded to Intermountain Healthcare's RFP and won out over several competing companies. Intermountain Healthcare deployed an Avaya Contact Center Solution with IP telephony to... [02 Jul 2008]
Avaya Case Study: NetMotion Wireless
White Paper In the final analysis, the company chose an Avaya IP Telephony Solution with MultiVantage Communications Applications and Avaya Communication Manager. NetMotion Wireless launched a business re-engineering initiative that called for tighter linkages... [02 Jul 2008]
