- CNET NETWORKS UK BUSINESS SITES:
- atlarge.com
- BNET UK
- silicon.com
- SmartPlanet.com
- ZDNet.co.uk
25 stories on
Sort by: Date | Relevance
whitepaper Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in managing their centers. The new Avaya Contact Center Reporting system provides a single reporting solution for contact center...
[05 May 2008]
whitepaper Customers and analysts have acknowledged Avaya Call Management System (CMS) as the gold standard for contact center reporting. Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better...
[05 May 2008]
whitepaper Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain...
[20 Mar 2008]
News The new Avaya Call Management software builds on the DVLA's existing call handling system which supports its 700 agents, dealing with 25 million calls per year. The Driver and Vehicle Licensing Agency (DVLA) has extended its relationship with...
[06 Nov 2007]
News Alongside the move was a switch to VoIP communications provided by Avaya, costing £250,000. A significant part of the data centre migration project was outsourced to system integrator Migration Solutions, which completed the move over one weekend...
[09 Aug 2007]
Case Study Woods installed an IP call routing system based on Avaya's 8720 platform, which was up and running by March this year. The system provides management information the organisation can use to balance calls across its contact centre.
[30 May 2007]
whitepaper The company selected a solution that combined the Avaya Interactive Response system with an Interactive Voice Response (IVR) custom application and a Web Administration program developed by Gold Systems.
[08 May 2007]
whitepaper The bank also deployed an Avaya Call Management System to provide the means for analyzing customer contact information and planning new marketing or customer service campaigns. As a solution the company upgraded to Avaya IP Contact Centre and...
[28 Apr 2007]
whitepaper As a solution Spraylat chose an Avaya IP Office Solution with Avaya IP Office IP403 and IP406 systems with voicemail and phone management applications. The company wanted to answer every incoming call during business hours with an available...
[28 Apr 2007]
whitepaper As a solution RCI International implemented an Avaya Call Management system with an Avaya Automatic Call Distributor. RCI has more than three million members worldwide, who enjoy dream vacations at RCI's 3,700 affiliated resorts.
[27 Apr 2007]
whitepaper As a solution ICT Group has deployed the Avaya S8700 Media Server for the telephony platform. ICT Group has also deployed an Avaya Enterprise Survivable Server to enhance survivability. ICT Group also needed a system that would allow all of its...
[24 Apr 2007]
whitepaper Spectrum, an Innovator-level member in the Avaya DeveloperConnection program, suggested a solution that combined its UltraData Enterprise product with the Avaya Call Management System. The company identified a specific need: Find a way to deliver...
[12 Apr 2007]
whitepaper The Avaya Call Management System uses best services routing algorithms and Avaya Unified Messenger. AMS selected and implemented an Avaya Business Advocate solution for its call center operations. The solution uses an Avaya S8300 Media Server with...
[07 Sep 2006]
whitepaper The Avaya Call Management System (CMS) provides the call management capabilities that made an immediate impact on the way the London Eye handled interactions, as well as enhanced reporting functionality.
[07 Sep 2006]
whitepaper The company chose the Avaya Contact Center Solution powered by an Avaya Communication Manager with Avaya MultiVantage Communications Applications to provide critical support with contact center management, monitoring, and analysis.
[07 Sep 2006]
whitepaper The company has installed Avaya Call Center Software and an Avaya Call Management system and is using an Avaya CONVERSANT System for Interactive Voice Response and NICE Call Recording system for quality monitoring.
[05 Sep 2006]
whitepaper The solution selected includes the Avaya Call Management System (CMS) and Avaya Predictive Dialing System (PDS) combined with Syntora Agentivity Analytics and eLearning. The challenge was how to improve agent performance, which was measured by...
[05 Sep 2006]
whitepaper At the heart of the system, the Avaya Communication Manager provides the features and call control for the entire network running on an Avaya Media Server. The Avaya communication solution provides centralized management with a distributed...
[30 Aug 2005]
whitepaper Avaya Predictive Dialing Systems are designed with state-of-the-art technology and algorithms are tested to the highest standards, providing the most efficient call management platform in the industry.
[06 Feb 2005]
Comment It doesn't lack support from the vendor community - Cisco, Avaya and Nortel among others have put their full weight behind the tech. John van der Linde, director of converged applications for Avaya in the UK & Ireland, explains: "IP helps banks...
[01 Feb 2005]
Sort by: Date | Relevance
Copyright ©1995-2008 CNET Networks, Inc. All rights reserved. Top of page
