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whitepaper In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its Communications Enabled Business Processes (CEBP) to reduce...
[05 May 2008]
whitepaper Read this Forrester Research composite multi-company case study on the Total Economic Impact of Avaya IPT Branch Solutions for an illustration of the financial impact of moving towards IP Telephony within a branch environment.
[05 May 2008]
whitepaper Download this case study to learn why Raleigh Medical Group purchased a VoIP solution from ShoreTel to replace the costly, traditional TDM phone system it had been leasing from Avaya. The paper explains why the largest internal medicine practice in...
[02 Apr 2008]
whitepaper After thoroughly researching VoIP solutions from Avaya, Cisco, and ShoreTel, Liberty selected the ShoreTel system for its ease of administration, cost-effectiveness, and architectural flexibility. Download this eye-opening case study to read about...
[02 Apr 2008]
whitepaper After thoroughly researching VoIP solutions from Avaya, Cisco, and ShoreTel, Liberty selected the ShoreTel system for its ease of administration, cost-effectiveness, and architectural flexibility. Download this eye-opening case study to read about...
[02 Apr 2008]
whitepaper To meet its growing communications needs, YSG considered upgrading its existing Avaya PBX system; however, that approach was ultimately rejected because it was too expensive and didn't meet YSG's extensive requirements.
[02 Apr 2008]
whitepaper After carefully evaluating VoIP offerings from 3Com, Avaya, Cisco, Mitel, and ShoreTel, Muzak ultimately chose the ShoreTel system for its performance, ease of use, functionality, and support. Download this case study to read more about the scope...
[02 Apr 2008]
whitepaper After carefully evaluating VoIP offerings from 3Com, Avaya, Cisco, Mitel, and ShoreTel, Muzak ultimately chose the ShoreTel system for its performance, ease of use, functionality, and support. Download this case study to read more about the scope...
[02 Apr 2008]
whitepaper The company sent out a request for proposals (RFP) for the installation of an IP communications solution to 13 vendors and evaluated bids or conducted demonstrations with all vendors including Cisco Systems, Avaya, and Nortel.
[10 Jan 2008]
whitepaper Download this case study to learn why Raleigh Medical Group purchased a VoIP solution from ShoreTel to replace the costly, traditional TDM phone system it had been leasing from Avaya. The paper explains why the largest internal medicine practice in...
[03 Jan 2008]
whitepaper To meet its growing communications needs, YSG considered upgrading its existing Avaya PBX system; however, that approach was ultimately rejected because it was too expensive and didn't meet YSG's extensive requirements.
[03 Jan 2008]
whitepaper Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since...
[12 Dec 2007]
whitepaper Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since...
[12 Dec 2007]
whitepaper As a solution Vitro installed an Avaya IP Telephony solution that unified communications into a single network for both voice and data. A leading glass manufacturing company based in Monterrey, Mexico, Vitro was founded in that city in 1909.
[09 Dec 2007]
whitepaper As a solution the firm chose an Avaya solution to meet its needs and the support of Avaya Global Services to provide ongoing maintenance. Avaya Modular Messaging and Unified Communications Center will afford the firm's attorneys greater mobility...
[09 Dec 2007]
Case Study Woods installed an IP call routing system based on Avaya's 8720 platform, which was up and running by March this year. Home of the Proms the Royal Albert Hall (RAH) has updated its call centre systems to make sure music fans don't get left hanging...
[30 May 2007]
whitepaper As a solution the University of Washington selected an Avaya IP Telephony Solution. Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the Pacific coast.
[08 May 2007]
whitepaper A complete migration and upgrade of the existing Avaya solution, which includes feature-rich applications powered by Avaya Communication Manager. The University of Wisconsin Stevens Point (UWSP) is a premier university located in beautiful central...
[08 May 2007]
whitepaper As a solution Vail Resorts selected the Avaya Contact Center Solution to support its twenty-agent contact center with a multi-channel Avaya Interaction Center application in order to increase the communication options available to customers.
[08 May 2007]
whitepaper As a solution WFI chose Avaya for its leadership in intelligent communications. Wireless Facilities (WFI) is a leading independent provider of systems engineering, end-to-end network services and technical outsourcing for the world's largest...
[08 May 2007]
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