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Application Notes for Configuring SIP Connectivity Between Avaya Voice Portal and Avaya Communication Manager Using Avaya SIP Enablement Services - Issue 1.0
White Paper This paper describe how to configure SIP connectivity between Avaya Voice Portal (VP) and Avaya Communication Manager using Avaya SIP Enablement... [07 Aug 2009]
Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manager, and Polycom SoundPoint IP 550 SIP Telephones - Issue 1.0
White Paper These Application Notes describe the configuration steps required to connect Polycom SoundPoint IP 550 SIP telephones to a SIP infrastructure consisting of an Avaya SIP Enablement Services (SES) server and an... [01 Apr 2009]
The dawn of unified communications
Comment These include Avaya's Unified Communications range and the Alcatel-Lucent's Converged Telephony Server, which given their background, tend to be strong on the voice side and weaker when it comes to IP applications. [19 Mar 2009]
Avaya IP Telephony Solutions Enable Rakuten Inc. to Soar to New Heights in Business
White Paper As a solution the company chose to implement Avaya Communication Manager Software onto the network and installing over 1,400 Avaya 4620 IP telephones, Rakuten was able... [30 Jan 2009]
Telemarketing Japan Improves Call Center Service Levels, Reduces Capital Costs With Avaya IP Telephony
White Paper TMJ implemented Avaya Servers and Avaya Media Gateways at each location to take advantage of the advanced telephony functions of Avaya Communication... [10 Dec 2008]
The Altman Group Achieves World-Class Reliability and Productivity and Provides Superior Customer Service With Intelligent Communications Solutions From Avaya
White Paper Working with Avaya and their business partner, Altura Communication Solutions, Altman Group created a new contact center based on the advanced capabilities of Avaya... [04 Nov 2008]
Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications
White Paper Their solution includes Avaya Communication Manager and Avaya Call Center, Avaya S-Series Servers, Avaya Media Gateways, Octel 250 Aria... [04 Nov 2008]
IP Telephony Serves as Backup System for Omron's East-West Call Centers, Critical for Maintenance Operations
White Paper Omron installed Avaya Server (which includes the advanced voice features of Avaya Communication Manager), Avaya Media Gateway, and ESS at both Tokyo and... [02 Jul 2008]
Avaya Case Study: Atento Argentina
White Paper Atento Argentina deployed an Avaya S8720 Communications Server with over 1,500 IP agent licenses featuring Avaya Communication Manager software in its office located in... [02 Jul 2008]
IAH Gets Ahead of the Game With Avaya MultiVantage Express
White Paper The company deployed the Avaya MultiVantage Express (MVE) and replaced its old PABX phones with new Avaya IP-based phones built on Avaya Communication... [02 Jul 2008]
Avaya Case Study: Honda Racing F1 Team
White Paper It installed the latest Avaya Communication Manager software, Platform S8700 G650, which integrates all users in a single system and directory. With a view to unified communications in... [02 Jul 2008]
Avaya Case Study: Kansas State University
White Paper The campus' Avaya Intelligent Communications solution is powered by Avaya Communication Manager and runs on two Avaya S8700 Servers that are... [02 Jul 2008]
Avaya Case Study: NetMotion Wireless
White Paper In the final analysis, the company chose an Avaya IP Telephony Solution with MultiVantage Communications Applications and Avaya Communication Manager. NetMotion Wireless... [02 Jul 2008]
Configuring the Juniper NetScreen Firewall Security Policies to Support Avaya IP Telephony - Issue 1.0
White Paper Avaya Communication Manager and Media Gateways are security hardened network appliances with built in protection mechanisms to ward off various malicious attack scenarios. Some... [19 Jun 2008]
MORE TH>N Handles Increased Call Volume With Avaya Communication Manager and Netcall QueueBuster
White Paper Avaya Communication Manager is an open, scalable, and highly reliable telephony solution that provides centralized call control for a resilient, distributed network of media gateways and... [11 Jun 2008]
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