avaya communication system
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Top Service Made in Halle/Saale - A High-Performance Package Designed by Avaya-Tenovis for the Call Center Dr. Hirsch Dialog & Service
White Paper The convincing concept submitted by Avaya-Tenovis not only comprised a modular communications system, but also solution competency and excellent local support. The Communication Center that was opened in 2002 offers small and medium-sized companies... [09 Jul 2008]
High Availability Solutions: Avaya Media Servers and Gateways
White Paper The discussion that follows demonstrates the long-standing diligence Avaya maintains in hardware and software design for high performance and reliability, and demonstrates the overall architectural strength, consistency and foresight inherent in... [03 Jul 2008]
Evolving to Converged Communication with Session Initiation Protocol (SIP)
White Paper Session Initiation Protocol (SIP) supports converged communication applications by placing control of the communication across distributed networked entities and smoothly integrating the various system levels. [03 Jul 2008]
Security and the Avaya S8700 Media Server
White Paper This paper discusses security as it relates to an Avaya S87001 Media Server-based communication system. Its purpose is to inform owners and prospective owners of Avaya S8700 Media Servers of steps Avaya has taken to secure these systems and to... [03 Jul 2008]
Avaya MultiVantage Software Based Platforms - High Availability Solutions
White Paper The purpose of this paper is to provide the reader with medium-depth insight on the subject of communication-system "availability," specifically that of Avaya MultiVantage Media Servers and Gateways. The discussion that follows demonstrates Avaya's... [03 Jul 2008]
IAH Gets Ahead of the Game With Avaya MultiVantage Express
White Paper The company deployed the Avaya MultiVantage Express (MVE) and replaced its old PABX phones with new Avaya IP-based phones built on Avaya Communication Manager. IAH's phone system was unable to keep up with the Company's expanding operations. [02 Jul 2008]
Avaya Case Study: Association of Accounting Technicians
White Paper AAT installed Avaya IP Office 412 system at a new location to which AAT moved in London. Maintaining a dynamic communications environment with a diverse community of interest is difficult at best, and AAT was hampered by an underdeveloped... [02 Jul 2008]
Avaya Case Study: Honda Racing F1 Team
White Paper It installed the latest Avaya Communication Manager software, Platform S8700 G650, which integrates all users in a single system and directory. With a view to unified communications in the long term, Avaya proposed, designed and installed an... [02 Jul 2008]
IP Telephony Serves as Backup System for Omron's East-West Call Centers, Critical for Maintenance Operations
White Paper Omron installed Avaya Server (which includes the advanced voice features of Avaya Communication Manager), Avaya Media Gateway, and ESS at both Tokyo and Osaka call centers. Omron Field Engineering wanted to roll out IP telephony and set up backup... [02 Jul 2008]
Avaya Case Study: New York Media
White Paper The company's Avaya BusinessPartner brought an RFP-compliant Intelligent Communications solution consisting of two Avaya 8710 servers for redundancy, running Avaya's award-winning Communication Manager with Avaya INTUITY AUDIX providing messaging... [11 Jun 2008]
Avaya Case Study: Miami Dade Fire Rescue
White Paper With Avaya Communication Manager, this solution improved efficiency, ensured business continuity, and enhanced emergency readiness response not just for MDFR but ultimately for other critical agencies as well. [11 Jun 2008]
Avaya Case Study: Avon Colombia
White Paper The solution featured Avaya Communication Manager software loaded on an Avaya S8500 Server which had 130 extensions for users in this office, of which 30 were a pilot for IP telephony. Their communications system needed a transformation in order to... [11 Jun 2008]
Avaya Case Study: Natural Gas Distributor
White Paper The company also upgraded from a DEFINITY to an Avaya S8700 Server with the latest iteration of Avaya Communication Manager. This company decided to replace all of its Nortel field installations with Avaya IP Office and to adopt Avaya as its... [11 Jun 2008]
Avaya Case Study: American Chartered Bank
White Paper ACB chose an Avaya Communication Manager solution for its 80 agents. System administration was difficult, and branches were unable to communicate with each other in an efficient manner. American Chartered Bank (ACB), a full-service commercial and... [11 Jun 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper Best-in-class services are enabled by applications such as Avaya Communication Manager/Contact Center; Avaya Interaction Center with Business Advocate routing (IP ACD); Avaya Application Enablement Services; and Avaya Call Management System. [31 May 2008]
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